Job Description

The Staff Operations Engineer role in Singapore is synonymous with modern SRE. You will be part of the team that innovates the full Zendesk product suite and enables a pleasant integration experience with our partners.

As a Staff Operations Engineer you’ll be leading the team to scale, customize and maintain cloud infrastructure and operate with a DevOps mindset focus. Your Operations team manages the global infrastructure. You will strive to automate everything possible, reduce toil and you’ll frequently ask yourself “what can I improve next?”.

What you'll be doing:

• Architect, implement, and manage highly available and scalable infrastructure for Zendesk’s global operations.

• Automate infrastructure provisioning, deployment, and monitoring using Infrastructure as Code (IaC) principles.

• Enhance system reliability and performance through effective observability, alerting, and incident response strategies.

• Drive continuous improvement in CI/CD pipelines to optimize deployments and minimize downtime.

• Collaborate with engineering teams to ensure seamless service delivery, security, and compliance.

• Troubleshoot and resolve complex infrastructure and application issues, ensuring minimal impact on end users.

• Lead incident response efforts, post-mortems, and root cause analyses to improve system resilience.

• Stay updated with the latest trends and best practices in DevOps, SRE, and cloud infrastructure.

What you bring to the role:

• 5-6 years of experience in a DevOps, SRE, or Operations Engineering role.

• Expertise in cloud platforms such as AWS, GCP, or Azure.

• Strong proficiency in Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.

• Experience with Kubernetes, Docker, and container orchestration.

• Hands-on experience with CI/CD tools like Jenkins, GitHub Actions, GitLab CI/CD, or ArgoCD.

• Deep knowledge of monitoring and observability tools (Prometheus, Grafana, Datadog, OpenTelemetry, ELK/EFK stack).

• Proficiency in scripting languages such as Python, Bash, or Go.

• Strong understanding of networking, security best practices, and cloud-native architectures.

• Experience working in a globally distributed team and managing large-scale infrastructure.

• Excellent problem-solving skills, ability to handle complex incidents, and strong communication skills.

Where We Work:

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.