Manager, Executive Experiences
Ultimate.ai
Job Description
Location: San Francisco, CA (3 days in office)
Job Summary
Zendesk is built on a unique combination of powerful software and human ability, which allows us to strike the perfect balance of innovation and empathy. It’s what Zendesk is known for, and it’s why we're known as the intelligent heart of customer experience. We are seeking a highly experienced and dynamic Manager of Executive Experiences to be the driving force behind the success of our executive engagements at Zendesk. This role will be responsible for creating world-class, tailored experiences for executives globally across meetings and events. This role will play a pivotal part in elevating the Zendesk brand, fostering strategic relationships, and driving engagement with high-value customers, prospects, and partners. If you have a passion for delivering seamless, memorable executive experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.
What you’ll be doing
Strategize, design, and deliver bespoke experiences for executives globally, including at flagship events, meetings at Zendesk headquarters or at customer and prospect locations, as well as intimate executive engagements.
Develop innovative experiences for both in-person and virtual engagements to align with key objectives and audience needs.
Partner closely with cross-functional teams including sales, marketing, customer success, and product teams to align executive experiences with broader business goals.
Serve as a point of contact for the onsite experience for executive stakeholders, ensuring a seamless and cohesive experience throughout the entire customer or prospect engagement journey.
Manage end-to-end logistics for executive engagements, including venue selection and preparation, catering, agenda planning, speaker coordination, and on-site/virtual execution.
Coordinate with external vendors and internal teams to ensure premium-quality experiences.
Understand the unique needs of executive-level audiences to deliver tailored, impactful experiences that foster deeper connections with the Zendesk brand.
Act as a trusted advisor for internal teams engaging with executive audiences, providing guidance and insights for effective communication and relationship-building.
Establish KPIs and success metrics for executive experiences, leveraging data to analyze outcomes and optimize future engagements.
Gather feedback from participants and internal stakeholders to continuously refine and elevate the executive experience program.
Qualifications
5-7 years of experience in event management, experiential marketing, or executive engagement programs, preferably within a B2B or technology environment.
Proven track record of creating exceptional, tailored experiences for C-suite executives and senior leadership.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Exceptional interpersonal and communication skills, with the ability to influence and collaborate across diverse teams.
Creative thinker with a solutions-oriented approach to delivering high-impact, memorable experiences.
Experience managing budgets, vendors, and external partners.
Comfortable working in a dynamic, fast-paced environment with shifting priorities.
Knowledge of CRM tools (e.g., Salesforce) and event management platforms is a plus.
Ability to travel to global events as needed up to 30% of the time.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
