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Job Description

Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products.

Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

We are looking for an ambitious and driven Product Designer to join our quality assurance (QA) design team, to help define the future of customer support. With Zendesk’s recent acquisition of Klaus the QA team is one of Zendesk’s fastest-growing design teams, and the successful candidate will be joining at the right time to deliver on our vision of being the front-runner with an AI-powered, automation-first approach to customer experience. You will focus on tactical work to improve the integration of QA into Zendesk and advance other initiatives to deliver our roadmap.

Does that sound like you? If so, be sure to read on!

What you’ll be doing

• Work across multiple cross-functional teams, partnering with product managers and engineers on developing designs from ideas to execution

• Partner with UX researchers, content strategists, and other product designers to ensure a detailed and broad approach to the design process

• Work closely with other product designers to help realise our product vision. Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products

• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle

What you’ll bring to the role

• You have some professional experience crafting consumer or business SaaS applications

• Ability to operate in a technical environment and help visualise the impact of technical decisions on the global user experience

• Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity

• Strong communication skills to clearly explain design decisions and build relationships with cross-functional partners

• Ability to dissect complex, ambiguous problems into well-defined, actionable tasks

• A strong portfolio that showcases your work, provides details of your role on projects and shows examples of systems thinking and functional designs that you have developed from start to finish

• Nice to have - experience crafting solutions for enterprise products or sophisticated systems with multiple levels of dependencies

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.