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Job Description

Who we're looking for

As an Associate Solutions Consultant at Zendesk, you'll play a crucial role in customer and employee experience (CX and EX) solutions. In this collaborative position, you'll use your technical skills and sales expertise to guide and support our customers and prospects. Your goal is to facilitate product selection and serve as a technical liaison between our Sales team and potential clients.

What you'll be doing

• Support the sales team by providing technical and functional support on key opportunities.

• Quickly understand customer requirements and demonstrate how Zendesk’s solutions meet them.

• Manage and present technical information during remote calls and video conferences.

• Drive customer satisfaction by successfully implementing technical solutions.

• Collaborate closely with your team to challenge, support, and celebrate each other's achievements.

• Continuously hone your industry insights and business value selling skills in our fast-paced environment.

• Focus and commit to securing wins and contributing to our world-class customer experience.

What you bring to the role

• 2-3 years of related experience, with at least 1 year of software pre-sales experience.

• Exceptional interpersonal, communication, persuasion, presentation, and writing skills.

• Proven problem-solving skills, meeting business requirements with technical solutions.

• An enthusiastic and motivated attitude, excelling in a dynamic and fast-paced environment.

• Obvious passion and people skills to inspire confidence among colleagues and clients.

Basic Qualifications:

• Bachelor’s degree in a relevant field or equivalent experience.

• Strong technical background with awareness of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

• Ability to work strictly to deadlines and handle multiple priorities.

Preferred Qualifications:

• Experience working in or with call centers, including an understanding of standard methodologies and standard processes.

• Proven track record in driving customer satisfaction and technical implementations.

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.