Job Description

We are seeking an experienced Senior Strategic Events Specialist to support the planning, execution, and evaluation of high-impact internal and external events at Zendesk. This position requires a highly organized individual with a strategic mindset to oversee event logistics, including catering, registration, vendor management, and on-site coordination, ensuring each event runs smoothly and successfully. The ideal candidate will possess strong organizational skills, creativity, and the ability to work collaboratively across various teams.

What you’ll be doing

• Contribute to the full scale planning and execution of large scale events such as our annual flagship conference, Zendesk Relate, and internal programs Sales Kick Off and President’s Club.

• Day-to-day administration including catering orders, managing vendors, travel planning, facilitating company attendees, monitoring registration, answering questions and resolving issues

• Oversee vendor performance and resolve any issues that arise during the event planning process.

• Seamlessly and effectively manage multiple, and often shifting, priorities at once

Required skills:

• Minimum of 3 years of experience in event management, with a focus on corporate events. Experience supporting events with over 1,500 attendees is preferred.

• Highly-motivated, self-starter who takes initiative.

• A strategic thinker, strong communicator, and relationship builder with a proven track record of managing events of varying scales.

• Exceptional verbal and written communication skills, strong attention to detail, and the ability to manage complicated and tight timelines.

• A customer-oriented attitude, always thinking about the customer experience while planning and executing events.

• Ability to think strategically and analytically, with strong problem-solving skills.

• A track record of managing and reporting on event metrics and ROI, and experience using data and metrics to measure impact and determine improvements.

• Ability to travel globally to events as needed up to 20% of the time. (US Visa is a requirement).

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.