Senior Machine Learning Scientist Engineering · Berlin · Hybrid Remote
Ultimate.ai
This job is no longer accepting applications
See open jobs at Ultimate.ai.See open jobs similar to "Senior Machine Learning Scientist Engineering · Berlin · Hybrid Remote" Felicis Ventures.Senior Machine Learning Scientist
Please note, you must have the right to work in Germany in order to apply for this position. Unfortunately, we are not able to offer a visa or sponsorship for this post.
THE ULTIMATE OPPORTUNITY
Imagine a virtual customer service agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.
You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow. And, since we were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.
Powered by industry-leading AI, a laser-focus on CX and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Taskrabbit to Trade Republic, Zalando to Finnair.
THE ULTIMATE DESTINATION FOR YOUR CAREER
At Ultimate, and within Zendesk, careers accelerate. New opportunities arise as the company is constantly evolving and our culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.
Our Nordic roots have created a culture where we can all lead by example and shape the company - and industry - we want to see, together. Between Ultimate’s startup mindset and Zendesk’s resources and years of experience, you get an unstoppable combination of talent, innovation, and support to drive your career to new heights.
The Ultimate Role
We are delighted to be hiring a Senior Machine Learning Scientist for the AI Agent product at Zendesk. You will own a designated product area and revolutionize how our customers experience our products. This is an exciting opportunity to bridge the gap between cutting-edge ML research and real-world impact. You'll have the freedom to shape the product roadmap, discover innovative ML applications, and collaborate with a talented cross-functional team.
Key responsibilities:
You'll be part of a team responsible for designing and testing novel AI solutions for real business problems
You'll own the full research projects end-to-end from understanding business requirements to design, implementation, experimentation and reporting
You'll discuss your and others ideas in the research team regularly and provide peer review for your colleagues work
You'll keep up with the NLP and ML fields and literature and introduce new concepts discovered as potential solutions to our business problems
You'll work closely with machine learning engineers helping them implement your designs into our production system
You'll use suitable tools and technologies for rapid implementation and quickly testing your hypotheses while keeping in mind the requirements of future production implementation
You’ll collaborate with Product managers and other non technical stakeholders to discover product roadmap.
The Ultimate Profile
Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, etc.
Proven record of Machine Learning or NLP research, ideally in industry.
Knowledge of building deep learning neural network architectures, ideally with focus on NLP.
Ability to implement ideas from research literature into proof-of-concept models.
Practical approach for researching machine learning solutions to business problems.
Huge bonus if you have experience with conversational AI.
Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions and cares about helping the team deliver.
Great communication skill and fluency in English.
How do we measure success in this role?
How well your work aligns with the overall product roadmap and strategic goals.
Effectiveness in collaborating with product managers, engineers, designers, and other stakeholders
Discovery and Ideation - ability to identify new opportunities within the product area, as well as their ability to prioritize and champion these ideas.
The Ultimate Hiring Process
Initial Call with Recruiter - 15 mins
Hiring Manager Interview - 45 mins
Take Home Challenge - 1-3 hours work
Technical Interview - 1 hour
Final Interview - 30 mins
Our Commitment to You:
Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.
If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- Department
- Engineering
- Locations
- Berlin
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Berlin
The Ultimate Perks
-
Great Compensation
You bring your best and so do we. This means we recognize real impact and show appreciation with actions, not just words. -
Stock Options
As we succeed, everyone gets to share in the spoils. Join our journey into a billion-dollar company and reap the rewards. -
Scaled Professional Growth
Your success is our success. We’re passionate about internal promotions and providing our people the best opportunities. -
Bespoke Personal Growth
Whether you want to learn a language, train for a marathon or take a coding course, our personal development budget has you covered. -
Flexibility, Globally
Everyone has a different circadian rhythm and is encouraged to work during their own superpower hours, plus preferred location. -
Trust is our No.1 Value
Our founders are passionate about trusting people to do their best work. You’ll feel it from day one.
The Ultimate Team
We're smart, enthusiastic and mission-driven about changing the world of customer support. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.
We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know.
About Ultimate
Senior Machine Learning Scientist
This job is no longer accepting applications
See open jobs at Ultimate.ai.See open jobs similar to "Senior Machine Learning Scientist Engineering · Berlin · Hybrid Remote" Felicis Ventures.