Please note, you must have the right to work in Germany to apply for this position. We are not able to provide visa sponsorship for this role.

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.

THE ULTIMATE ROLE:

As a Senior Engineering Manager you’ll be developing and growing our Conversations Tribe that is instrumental in our goal to build fully generative bots that make their own decisions on how to run a conversation.

Our Conversations Tribe is responsible for the design, runtime and reporting of conversations with our Virtual Agents.

They build tools for our customers to design conversation flows and integrate APIs to customize the conversation experience. They own the service that handles conversations between our Virtual Agents and end customers, and they build reporting tools to help our customers gain insights into the performance of their Virtual Agents.

You will work with multiple teams, directly managing AI researchers and engineers from various skill sets (Frontend, Backend, Machine Learning and Data Engineering) as well as leading other people managers within your area. The number of people and skill sets you interact with, might be subject to change as we gear up the organization for future challenges.

Key Responsibilities:

• Lead multiple cross-functional teams, guiding the teams towards achieving their full potential

• Directly manage both individual contributors and other people managers

• Foster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologies

• Empower your teams through coaching, mentorship, and skill development and develop the next generation of people leaders in our organization

• Foster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering Managers

• Enable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product quality

• Collaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effective

• Facilitate communication between Engineers, Product Managers and stakeholders within the RnD department and across the business, fostering understanding and alignment

• Accountability for the delivery and product quality in the teams you manage

THE ULTIMATE PROFILE

• Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potential

• Strong technical background and professional experience developing and maintaining complex architectures

• Proven track record of successfully managing and motivating several engineering teams, driving them towards achieving ambitious goals

• Experience managing both individual contributors and other managers, scaling teams and leading through change

• Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the best

• You excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departments

• Experience working in collaborative teams, leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance

• Strong expertise in iterative development and balancing risks

• Commitment to quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs

The Interview Process:

We value transparency, so want to let you know what to expect:

1. Interview with the hiring manager

2. Interview with key stakeholders

3. Final interview with CTO

We may also invite you to meet some peers too.

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our R+D Blog too.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Department

Engineering

Locations

Berlin

Remote status

Hybrid Remote

Employment type

Full-time