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Administrative Support - National Service



Administration, Customer Service
Accra, Ghana
Posted on Wednesday, May 22, 2024


Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

Are you in your final year, eligible for the 2024/2025 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel are empowered to apply their acquired skills in the local and international job market.

Do you want to not only make a difference in your community but around the world? Zipline is looking for someone to provide administrative and clerical support to the country operations. You will be crucial to our business, ensuring we are driving our mission forward and that our teams are running as smoothly as they can to deliver every life-saving package as efficiently as possible.

This role will be based in Accra, Ghana.

Zipline believes access to medical care should not depend on your GPS coordinates. We are at the forefront of a logistics revolution, using autonomous aircraft to deliver just-in-time, lifesaving medical supplies on 3 continents around the world right now, 7 days a week. Are you interested in building a system that 200 million people will depend on with their lives?

What You'll Do

  • Schedule meetings and coordinate appointments at our Accra office.
  • Prepare and distribute documents, reports, and presentations as needed.
  • Maintain and organize office files, records, and documents.
  • Draft, proofread, and edit correspondence, emails, and other communications on behalf of Country Operations.
  • Ensure timely and accurate dissemination of information to relevant parties.
  • Prepare meeting agendas, materials, and presentations.
  • Coordinate logistics for in-person and virtual meetings, including room setup and technology arrangements.
  • Maintain and update contact lists and databases of all external stakeholders
  • Assist with data entry and basic data analysis tasks.
  • Assist with various projects and initiatives as assigned by the Head of the Facilities team.
  • Conduct research and gather information to support decision-making.
  • Handle sensitive information with the utmost discretion and confidentiality.
  • Communicate effectively (verbally and in writing) and build strong relationships with internal teams and external stakeholders.
  • Work as part of a global team across multiple time zones, countries, and languages.

What You'll Bring


  • Diploma or HND/Bachelor's degree in business administration, office management, or related fields.
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Attention to detail and a high degree of accuracy.
  • Ability to multitask and prioritize tasks effectively.
  • Professionalism and a strong work ethic.
  • Adaptability and willingness to learn.
  • Discretion and the ability to handle confidential information.
  • Experience with providing stellar customer service to internal and external stakeholders.
  • Ability to use G-Suite
  • Must be based in Accra and eligible to work in Ghana.


Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!


Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.