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Senior Software Engineer - Customer Platform



Software Engineering, Customer Service
South San Francisco, CA, USA
Posted on Thursday, August 24, 2023

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.
The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

Zipline is expanding our autonomous drone delivery network around the world, helping people get what they need, no matter where they live. The Customer Platform team builds the software applications that enable this Zipline fulfillment experience, ranging from customer-facing applications for placing orders and tracking deliveries to internal applications for managing inventory and shipping orders.

We’re looking for full-stack software engineers excited to work in an agile, fast-paced startup environment with a high degree of ownership and impact. You will participate in the end-to-end product lifecycle, from ideation and requirements gathering, through system design, implementation, validation, rollout and support.

What You'll Do

  • Ship high-impact functionality every sprint
  • Act as a technical lead for projects, collaborating with stakeholders to align on requirements, design system architecture, create a technical plan and deliver on schedule
  • Advocate for architecture and process improvements
  • Ensure system health and reliability as part of the support and on-call rotation
  • Mentor fellow engineers

What You'll Bring


  • 9+ years of software engineering experience
  • 1+ years of full-stack web development experience
  • Proficiency in at least one high-level programming language
  • Experience architecting a system of web services
  • Experience as a project technical lead
  • Desire to work in a fast-paced startup environment with a high degree of ownership and impact


  • Proficiency in Python, Flask or Django
  • Proficiency in Typescript, React, React Native or Next.js
  • Proficiency in PostgreSQL
  • Proficiency in Docker, Kubernetes, Kafka or CI/CD pipelines
  • Experience with warehousing and supply chain technologies
  • Experience with ecommerce technologies
  • Experience building third-party integrations
  • Experience building developer APIs

What Else You Need to Know

The starting cash range for this role is $170,000 - $210,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!