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Senior Product Manager - Customer Apps



Product, Customer Service
South San Francisco, CA, USA
Posted on Thursday, August 24, 2023

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline serves tens of millions of people around the world.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

Join Zipline and be part of an extraordinary journey in shaping the future of ordering and delivery by drone! Our dedicated technology team is committed to developing top-tier apps for our Customer Platform, and we're now seeking a talented Software Product Manager to help us create innovative applications that cater to our global user base.

As a Software Product Manager, you will play a pivotal role in crafting the vision for our customer-facing apps and ensuring they meet the diverse needs of our customers. Collaborating closely with Tech Leads, you will drive the development, deployment, and continuous improvement of these tools, constantly pushing the boundaries of what's possible.

The ideal candidate is a visionary product leader with experience in creating groundbreaking, intuitive ordering and delivery apps. You excel in developing release strategies and iterating on existing products to enhance their performance. With an unwavering focus on customer satisfaction, you have a track record of working effectively with diverse internal stakeholders and external users, valuing collaboration as much as delivering outstanding results.

What You'll Do

  • Lead the full product lifecycle for our customer-facing apps, from discovery to sunset, driving innovation and excellence at every stage.
  • Work closely with the Product Lead to bring the product vision to life, managing the product roadmap, documenting product strategy, maintaining the feature backlog, and coordinating releases with internal and external teams.
  • Engage with cross-functional teams, including Data, User Experience, and Customer Success, to define system requirements, meet evolving needs, and ensure client satisfaction and product quality.
  • Analyze various product inputs, translate them into stakeholder requirements, design solution architectures, and develop compelling business cases for new product development.
  • Evaluate and manage engineering needs against customer requirements while quickly prioritizing, cutting scope, and shipping and ensuring adequate functionality for end users.
  • Seek inspiration and insights by regularly visiting customers, reviewing software, and exploring products that address similar challenges in different domains.
  • Collaborate with Engineering Leads to synchronize the Technology Roadmap and ensure alignment with product objectives.
  • Own the overall product release plan, fostering effective communication and coordination with other teams.

What You'll Bring

  • 8+ years of Product experience building exceptional software apps for ordering or delivery.
  • 3+ years experience conducting customer research and interviews, with an ability to apply diverse design methodologies.
  • Track record of owning and launching products from inception to first release.
  • Experience in continuous improvement of existing products and building workflow-enhancing tools.
  • Positive, can-do attitude with a passion for driving progress.
  • Strong execution mindset, willing to take initiative and get things done.
  • Flexibility and adaptability in rapidly changing environments.
  • Excellent communication skills, both written and verbal, to convey complex ideas to diverse audiences.
  • Exceptional user and design mindset, focusing on usability and creating intuitive experiences.
  • Critical thinking skills with fast learning ability, diving into problem details and delivering creative solutions.

Note: Nice-to-have qualifications include prior experience in fast-paced, high-growth environments, mentoring others, and working with global, multi-language markets.

What Else You Need to Know

The starting cash range for this role is $120,000 - $150,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Cover Letters not required but encouraged (we read them!)
Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.