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Customer Success Manager - LatAm



Customer Service, Sales & Business Development
Remote · Brazil
Posted on Thursday, January 18, 2024

What we do:

Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms. Zefr's data and media solutions put brands in control of their content adjacencies, based on their own unique standards and the Global Alliance of Responsible Media's (GARM) industry standards. As an official YouTube Measurement Program Partner, Meta for Business Partner, and TikTok for Business Partner, the company leverages patented machine learning and AI technology (Cognition AI) to offer brands and agencies more precise and transparent brand safety and suitability activation and verification solutions on scaled platforms. The company is headquartered in Los Angeles, California, with offices in New York, Chicago, London, Israel, Spain, Dubai, Sweden, Singapore, Tokyo, the Philippines, Australia and New Zealand.

What you’ll do:

  • Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
  • Help our clients manage brand safety and brand suitability measurement in TikTok
  • Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them
  • Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role
  • Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience
  • Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs
  • Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments
  • Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
  • Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value
  • Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience
  • Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite

What we’re looking for:

  • Preferred Experience: 2+ years of customer success management, programmatic trading, or advertising operations experience
  • A deep understanding of walled-garden media buying (TikTok, YouTube, Facebook)
  • Multi-lingual required (Portuguese, Spanish, and English speaking)
  • Highly proactive and motivated self-starter who takes the initiative to get things done
  • Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client
  • Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines
  • Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives
  • Familiarity with the YouTube platform a plus
  • Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension
  • Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals
  • Strong ability to empathize with customers and understand their needs, both spoken and unspoken
  • Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally

ZEFR is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.