We are looking for a highly motivated and technically skilled Technical Account Manager to join our team. The ideal candidate will have a strong understanding of cloud infrastructure and SaaS products, as well as excellent problem-solving, coding and communication skills. The Technical Account Manager will be responsible for partnering with the Customer Success team to manage our Enterprise customers, developing and maintaining close relationships with a strategic group of customers. Yotascale is looking for an experienced Technical Account Manager with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers.

This position reports to Director of Customer Success.

Responsibilities

• Manage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business
• Provide guidance to customers and partners on how to effectively use Yotascale to meet their specific needs.
• Own and drive escalated issues blocking production success
• Solve highly visible, technical, global and strategic, enterprise cases and ensure the greatest level of customer satisfaction.
• Assume case ownership and resolve customer issues through skillfully managing complex customer problems (involves debugging, troubleshooting, and ensuring issues are fully resolved).
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams, Product Engineering, and additional stakeholders, when required
• Providing feature explanation and best practices.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure.

Qualifications

• 4+ years of experience in customer-facing Technical Support, Technology Implementation, Technical Consulting or a related field, preferable with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
• Database query experience (SQL of any sort)
• Experience with single page javascript browser applications
• Zendesk & Jira experience a plus
• Demonstrated ability to work with complex technical platforms and distributed systems
• Bachelor’s degree in computer science, information technology, or a related field
• Strong understanding of cloud infrastructure and SaaS products

What we offer

• Flexibility to work remotely in the US
• Unlimited paid time off
• Every Yotascale employee is an owner of the business through equity grants
• Comprehensive mentorship and professional development programs
• Amazing medical coverage

Why Join Yotascale

Join Yotascale for the opportunity to work with industry leaders, engage in high-impact projects, and grow professionally in a supportive, innovative environment. Your contributions will directly influence the future of multi-cloud cost management and help large enterprises achieve greater financial control and insights.

Equal Opportunity Employer

Yotascale is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.