Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 16 offices across three continents, 1,900+ full-time employees and 25,000+ customers across 70+ countries.

About the IT Team

We are a strong team dedicated to delivering excellent customer service and finding ways to help our company grow. Our goal is to make work easier and more efficient for everyone. We fix problems, improve processes, and support the business in all of its IT needs. As a small team in a fast-growing startup, we're always ready to take on new tasks while providing top-notch support to our coworkers.

About This Role

We are seeking a dedicated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our employees, troubleshooting hardware and software issues, and ensuring smooth operations in th. This role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Responsibilities

Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements.

Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
Partner with all business units and collaborate on projects.
SaaS account management with an eye on security and cost evaluations.
Able to communicate effectively and concisely to the entire company.
Supporting a global workforce, partnering with overseas IT teams, both employees and consultants.
Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

Requirements:

5-star customer service mindset.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Familiarity with macOS, Windows, Linux, iOS, and Android devices.
Ability to administer G-Suite for day-to-day operations
Experience working with SSO (Okta, OneLogin, etc.).
Capable of managing AV hardware and software, including Zoom and other video conferencing software.
Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

Desired Skills/Experience:

BS in Computer Science, Information Systems, or similar experience.
Familiarity with any/all of our current technology stack: Jira, Okta, Slack, Salesforce, Zoom and Zoom Rooms, Kandji, Intune, VoIP telephony among others.
Good grasp on how APIs are designed and implemented.
Familiarity with programming languages e.g. Python.
Exposure to HPE/Aruba, Palo Alto networking hardware.
Fearless when it comes to troubleshooting or determining root cause.
A love of documentation and process improvement.
Demonstrate that you continue to keep your knowledge and skills up to date
Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

US Employee Benefits

Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 80% for family premiums
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches and dinners provided daily

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. This estimate is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Annual Pay Range

$80,000—$105,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy.

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