Job Description

Love helping people build better relationships and passionate about delivering great service? Believe that there’s a better way to scale and grow a business? We have just the role for you. Zendesk is looking for a Japanese speaking People Services Senior Specialist. You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.

In this role, you will balance the transactional workflow for Zendesk’s People Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done!

Main Responsibilities:

• Responsible for all HR data entry, maintenance & upkeep of records on Workday

• Carry out day-to-day HR processing tasks for our Talent Acquisition, Onboarding, Offboarding, Payroll, Data Management and Benefits Teams

• Ensure compliance with data entry (e.g. probation periods, contractual requirements)

• Responsible for responding to employee questions through our ticketing system

• Responsible for responding to employee questions via Slack

• Provide on-ground support for administrative tasks, new hire/onboarding tasks in office

• Role requires ability to communicate with stakeholders across levels

• Face of People Services presence in Japan

• Support projects and identify project streamlining opportunities in location

• Participate in ad-hoc HR projects (e.g. Rewards cycle)

• Make sure we are applying company policies and procedures appropriately

• Keep making our team and processes better by streamlining and suggesting automations

Knowledge, Skills, and Abilities:

• Fantastic communication skills and work well with others, with proficiency in the Japanese language (read, write, speak) and conversational level in English.

• Possess a solid understanding of Japanese labor law and its practical application within the workplace

• Proficient with local statutory regulations and implementations.

• A great teammate who helps make everyone successful.

• Comfortable presenting to individuals and small groups.

• You have experience with, and enjoy using and learning, HRIS systems.

• Know your way around Google Docs & Workday.

• You are an expert in the details; You set priorities well and always follow through.

Requirements:

• BS/BA degree preferred with demonstrated at least 2 years’ general HR experience.

• Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.

• Detail-oriented and excellent organizational skills; accuracy is essential.

• Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.

• Outstanding judgment and ability to balance the needs of the company, managers, and employees.

• Strong attitude for continuous improvement and exceeding client expectations.

• This position will primarily work to support teams within the Asia Pacific region, and occasionally with EMEA and Americas regions.

#LI-ML12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.