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Account Manager

Trusted Health

Trusted Health

Sales & Business Development
Remote
Posted on Friday, May 19, 2023
What is Trusted Health?
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we’re looking for
We’re looking for an Account Manager to manage client relationships, job placements, and facilitate candidate activity for clinicians in Trusted's Marketplace.
You will serve as a partner and collaborator with our clients to understand their staffing needs, solve potential problems, fill open jobs, and ultimately grow these strategic relationships to maintain and expand our business. The Account Manager is expected to understand the intricacies of the leadership and decision-making processes. For areas like how and when jobs are posted, upcoming projects or staffing challenges, what the job submission requirements are, and the interview and offer process cadence. They will partner with our Client Directors to remove barriers where possible and provide feedback to the product and Nurse Advocate team to increase our submission-to-offer rate. The Account Manager will be the day-to-day relationship support required to place and retain clinicians.

Your responsibilities

  • Maintain and grow healthy relationships with our current clients and MSP channel partners
  • Achieve strategic account growth initiatives within assigned accounts
  • Be the “voice of the customer” and provide systematic feedback on how Trusted can serve our top customers better
  • Position our nurse and allied health professionals with our clients, growing working staffing and increasing fill rates.

Who you are

  • Strategic-thinker. You see the big picture in a relationship and know how the little things you do today to provide value can create big things down the road.
  • Customer-focused. You represent the customer in our marketplace and seek to advocate on their behalf, always ensuring you are balancing Trusted’s needs with the demands of our key partners.
  • Detail-oriented. You know how to explain how we are different, why that matters, and why it is a strategic benefit for our partners to work together.
  • Personable and reliable. You can create and grow relationships with key stakeholders by providing value and meeting their needs in order to grow these relationships.

You have

  • 5-7 years of experience in a Sales, Account Manager, or Customer Success role, preferably at a high-growth startup and/or a healthcare or staffing company
  • Experience in building and maintaining strategic relationships through excellent presentation and communication skills with the ability to hold challenging conversations
  • Knowledge and understanding of the healthcare staffing landscape and buyers (VMS/MSP/Direct)
  • Worked cross-functionally and enjoy working as a team to achieve a goal

We offer

  • Stock options and competitive compensation package
  • Paid vacation & sick time, paid family leave, and flexible work hours
  • Employer-paid health insurance, vision, and dental
  • Employer-paid life insurance
  • Mindfulness and fitness reimbursement
  • Monthly cell phone reimbursement
  • Employer-sponsored 401k
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Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.