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Supplier Strategy & Operations Lead

Torch Technology

Torch Technology

New York, NY, USA
Posted on Tuesday, August 29, 2023
About Us:
Torch is a rapidly growing start-up (5x last year) that has raised over $30 million from top VCs including Bessemer Venture Partners, Felicis and FJ Labs. Torch’s mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing the outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and helps them secure the best prices.
Our founding team has experience from Blackstone, SmartAsset, Dropbox, and Datadog, from schools including Harvard, MIT, and UVA. We’re a close‑knit team that enjoys working together every day to solve real‑world problems. We are working to create better solutions to help healthcare professionals succeed, and are looking for people like you to help bring them to life!
Your Contribution:
We are looking for an experienced, hands-on Business Strategy & Operations Lead to help build and execute an exceptional operations foundation. You will manage Torch’s day-to-day operations and strategy in a fast paced environment while leading cross-functional initiatives across Product, Engineering, and Sales. As a Lead, you will have the potential for rapid growth and leadership opportunities as we scale to thousands of practices across new markets.

What we are looking for:

  • A bachelor’s degree
  • 5+ years of professional experience in consulting, investment banking, high growth tech, or other, comparable roles
  • History of experience in applying critical thinking and analytical skills to business and operational problems
  • High attention to detail and ability to not only simplify and improve complex workflows but also scale change across the team
  • Ability to structure and define requirements for ambiguous problems for yourself and more junior team members
  • A “can do” attitude with a focus on customer empathy and service, recognizing that no job is too small to be important for our customers
  • Hands-on collaborator that can lead teams on both short and long-term projects
  • A passion for understanding and solving user problems
  • Deep skills and experience analyzing data to help root-cause problems, make decisions and set goals
  • Passion for healthcare - interest in office-based healthcare (e.g., dental)

Ideal candidates will also have:

  • Track record of successfully coaching and developing more junior team members
  • People management experience
  • Basic or advanced SQL skills

Key Responsibilities:

  • Manage a team of high-performing and diverse individual contributors
  • Build a deep understanding of Torch’s operational workflows
  • Manage goals or projects to drive continued improvement for our customers
  • Understand customer needs and prioritize improvements for our customers with partners across operations, product and engineering
  • Lead cross functional working groups for projects

Why Torch:

  • Collaborative, supportive, and high performing culture
  • Health Benefits: medical and dental coverage with Aetna, One Medical
  • 401k benefits with Slavic
  • Unlimited and flexible paid time-off
  • Maternity and Paternity leave
  • Commuter benefits
  • Fully stocked pantry and fridge
  • An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
  • The salary range for this role is $130,000 - $170,000
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.