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Enterprise Client Lead

Top Hat

Top Hat

This job is no longer accepting applications

See open jobs at Top Hat.
Sales & Business Development
Canada
Posted on Saturday, January 6, 2024
Do you have a customer-obsessed mindset? Do you want to drive success at an institutional level? We are seeking a highly driven and analytical-minded Enterprise Client Lead to join our team!
You will be in connection with our largest enterprise accounts and will be driving renewals and professional services engagements with our Enterprise customers. You'll be responsible for increasing institution-wide adoption to help get Top Hat into as many post-secondary classrooms as possible and drive additional revenue.

You will:

  • Ensure the successful implementation and use of Top Hat in a university or college as soon as a new deal is closed by managing the implementation of Top Hat
  • Own and drive high retention in your pod’s book of business
  • Drive adoption and ROI for customers through the use of success plans and business reviews through collaboration with pods assigned to accounts
  • Maintain regular touchpoints with key stakeholders and decision-makers to ensure ongoing success and usage of the platform
  • Act as the main point of contact between the client and the internal Top Hat team to ensure we are delivering on the value of Top Hat with each customer and increasing the usage of our solution
  • Participate in business reviews and manage relationships with stakeholders
  • Communicate and collaborate with pods assigned to accounts; Product and the Shared Services team to facilitate the best possible client experience
  • Manage KPIs like renewal rate, customer health & maturity score
  • Travel 25%-40% (during peak seasons: mid-August to mid-September, December, January, February & May) within the US. A valid Driver’s License is required for local travels

About you:

  • You have 3+ years of experience in customer success, ideally in the SaaS space
  • You have attained the following success metrics in the last campaign
  • Your client-facing experience covers customers with multiple stakeholders and you confidently know how to work with the C-level (in our case the Dean, Provost and Professors)
  • You are coachable, open to learning and seeking ways to become better
  • You use analytics to create, drive and align value propositions (strong Excel skills)
  • You have top-notch problem-solving skills, business and technical/diagnostic skills
  • You have strong project management experience
  • You have strong experience working within cross-functional teams
  • You are independent with the ability to tackle and own customer success & business development
  • You have a bachelor’s degree or equivalent
Why team members love working at Top Hat :
*A noble mission that creates meaningful, fulfilling work
*A team that cares deeply for customers and for each other
*We’re a company of invested owners - every Top Hatter receives stock options
*Professional learning and development for all role levels
*An awesome and welcoming Toronto HQ, and a growing sales hub in Austin, Texas
*Competitive health benefits that start on day one
*A management team focused on performance, growth, engagement and connection
*Our winning strategy and market potential
*Innovative PTO policy with lots of time and space for self-care
*Passionate customers that believe in us—and what we do

This job is no longer accepting applications

See open jobs at Top Hat.