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Solution Architect

Smartling

Smartling

IT
United States
Posted on Thursday, February 8, 2024

Overview

Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.

As a Solution Architect/Technical Implementation Manager, you are the hands-on advisor, technical expert and problem solver. You will be leading various technical integrations and implementations, solving the most challenging problems in the content localization space, and designing sustainable solutions to support our customers’ growing localization needs. The Solution Architect is an Engineering-adjacent role. Accordingly, a strong technical background is required for this role. The Solution Architect is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable.

How you excel in this role

  • Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
  • Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
  • Act with precision and urgency to provide customers with best in class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
  • Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for long term success of customers
  • Stay curious about new technologies, develop new tools, and contribute to process improvement

You Will

  • Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
  • Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
  • Act with precision and urgency to provide customers with best in class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
  • Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for long term success of customers
  • Stay curious about new technologies, develop new tools, and contribute to process improvement

You Have

  • 3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar role that focuses on technical solution design and implementation
  • Highly analytical when it comes to complex problems, not intimidated by technical challenges
  • Excellent communicator with the capability to advise/persuade technical and non technical stakeholders
  • Ability to drive outcomes despite complexity, ambiguity or changing scope
  • 2+ years applied experience with modern web technologies (e.g. HTML, CSS and JavaScript), and REST APIs
  • Familiar with at least one programming/scripting language and able to read/write simple scripts
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter
  • A home office setup conducive for working remotely, and ability to work effectively as a remote team member*

Preferred but not required

  • Software development experience
  • Familiarity with Content Management Systems (CMS) and SQL
  • Experience with file engineering and regular expressions
  • Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
  • Hands on experience with Splunk, Kibana or similar technologies
  • Experience with translation, localization, and internationalization processes and/or fluency in multiple languages

You Are

  • Results-focused. Center on professional and personal growth
  • Enthusiastic. A fun and energetic co-worker
  • An analytical thinker. “If there is a problem I have a solution” attitude
  • Strategic. Translates high-level strategies into practical implementation strategies
  • A Leader. Proactive and will use excellent judgment when dealing with issues
  • Customer-focused. Passionate for client success at all times
  • Detail-oriented. Supremely well organized with attention to detail
  • A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally

You Will Enjoy

  • Freedom 🏡 - we are remote first
  • Growth - an opportunity to learn and advance your career
  • Wealth 💰 - we offer a competitive salary and 401(k) + company match
  • Wellness - medical, dental, and vision insurance for you and your family
  • Balance - flexible PTO + 11 holidays; generous parental leave
  • Culture 🤝- an energetic, value-driven, and fun culture and team spirit
  • Bonus - employee referral program and Apple equipment

We use E-verify platform for work authorization verifications.

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

The US national pay range for this role is $90,000-$120,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.