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Marketplace Operations Coordinator

Sendoso

Sendoso

Operations
Dublin, Ireland
Posted on Tuesday, September 12, 2023
About Your Role:
Sendoso is seeking a highly motivated individual who is equal parts creative and digitally savvy to support the Marketplace Team to help orchestrate our global supply chain as part of the experience for Sendoso customers.
The Marketplace Ops Coordinator is a data and ops centric role that will engage with key stakeholders and vendor partners to ensure the expedient process, management and delivery of goods and services to our customers. You will focus on providing key support to the Marketplace Team in all aspects of the Ops process including understanding product capabilities, troubleshooting any customer queries and delivering best practices. The ideal candidate has a background in customer service with a history of success and providing an exceptional customer experience.

Who You Are:

  • A self motivated, driven individual with a serious eye for detail
  • Ability to interact and collaborate with key stakeholders within customer organizations
  • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
  • Technical acumen
  • Ability to explain complex concepts simply

Your Typical Day:

  • Work closely with the Marketplace Team to provide key support in Marketplace Ops, vendor communication and management and platform support and maintenance
  • Manage all Ops tasks to completion on time to the best of your ability
  • Facilitate clear, concise communication with key stakeholders such as vendor partners, Customer Success teams and customers
  • Update and maintain product and vendor information across multiple platforms
  • Establish and maintain vendor relationships with current and new vendors across the EMEA and US regions in your Ops capacity
  • Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes

Need to Have:

  • Ability to interact and collaborate with key stakeholders within client organizations
  • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
  • Proven track record of meeting or exceeding performance goals and project deadlines
  • Proficient in Microsoft Office (Powerpoint, Excel) and/or Google Suite (Sheets, Slides)
  • Ability to work independently and off own initiative

Nice to Have:

  • Customer and vendor management experience is a plus
  • Experience in data analysis and spreadsheets
How we work:
• We work reasonable, sustainable and flexible working hours.
• We offer “take what you need” PTO, and have a genuine, supportive culture around work-life balance and boundaries.
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full-time.
• You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.
• We provide comprehensive benefits to reward and support our employees.
Who We Are:
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of gender, marital/civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveller community.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.