At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Bethesda, Los Angeles, New York City, and Chicago, with more clinics in North America and internationally in the next 2 years

The Opportunity

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for Patient Care Concierge team members to join Prenuvo! Our ideal candidate is a team-player and natural problem-solver. They are able to bring genuine compassion and their sharp attention to detail to care for real people each day. Our clinic operating hours will be determined by the demand in this location's area - we will be open Monday to Saturday, subject to change. This role may require scheduling for weekdays, weeknights and weekends as needed. It is an on-site, full-time, permanent position.

What You'll Do

As a Patient Care Concierge, you will be responsible for managing patients from the moment they are booked to the time they receive their post-scan follow up - ensuring their journey is smooth and they feel well-taken care of. Our patients’ wellbeing is our top priority!

The stages of our Patient Experience are outlined alongside the corresponding role responsibilities below:

Patient Support	Phone, Email, In-person Pre-scan questions (e.g., helping with medical intake form, giving directions, parking) Post-scan questions (e.g., when they will receive their report, how to schedule consultation call) Issue identification, troubleshooting and reporting
Pre-scan Patient Outreach	Appointment Reminders Safety and Health/Medical intake form completion status reviews and reminders prior to arrival
Patient Arrivals & Intake	Technologist communication Identity verification Payment processing/verification Health Practitioner Verification Contact details Report distribution method(s) Medical intake form assistance Prescription protocol and policies Patient orientation/preparation Set scan expectations Provide report access instructions Assist with app installation issues
Patient Scan Preparation	Escort to change room and scan instructions Technologist communication
Patient Post Scan Support	Reiterate next steps and what to expect Patient follow ups and requests Booking follow up scans Satisfaction survey Calls informing report availability Assisting with Nurse Practitioner consultation call scheduling Asking for referrals and review Report distribution Coordinating with Health Practitioners Amplification of Patient Experience
Clinic Maintenance and Inventory	Monitor and maintain the cleanliness and organization of the reception area, changing room, and administrative front desk/ workspaces, break room, scrub room, snack area. Keep track of office supplies, order new stock when necessary, and ensure office equipment are functioning properly. Efficiently organize new shipments of stock/supplies.
Sales Support	As required

What You'll Bring

You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
Industry experience in customer support, service, and success is an asset
Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
Excellent written and verbal communication skills - interpersonal and collaborative skills
Professionalism - personifying as the welcoming face of our clinics and services
Understanding and exhibiting a high emphasis on patient privacy and confidentiality
Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

We empower - We are all agents for change in transforming healthcare and in transforming our health
We work together - We work together to support and deliver the best for our members and ourselves
We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Daily health at Prenuvo means having space to take a break and refuel - at our office locations, we keep our break room stocked with good coffee and healthy snacks
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

The base range offered for this position DOE ranges from: $53,000 yearly in local currency

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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