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Technical Senior Customer Success Manager - East

PredictSpring

PredictSpring

IT, Customer Service, Sales & Business Development
New York Metropolitan Area, USA
Posted on Friday, December 29, 2023

The Role

We are seeking a Techncial Senior Customer Success Manager to join our PredictSpring team. This position is open to candidates in proximity to our London office, though remote applicants will be considered. Your role encompasses managing the full spectrum of client interactions with our platform, from deployment and daily operations to spearheading major strategic customer initiatives that enhance revenue, platform adoption, and user engagement.

What You Will Do

  • Develop a comprehensive understanding of PredictSpring’s solutions and customer business models to drive client objectives, retention, and satisfaction.
  • Engage in hands-on management of large-scale, complex projects, leveraging your technical expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).
  • Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities.
  • Contribute to PredictSpring’s product and business strategy, influenced by insights gained through customer interaction and market trends.
  • Drive revenue growth and client outcomes that align with both customer objectives and PredictSpring’s expansion goals.

Skills & Requirements

  • Bachelor’s degree in business, engineering, computer science, or related fields.
  • 2-4+ years in Customer Success, Account Management, or Project Management within a tech-driven environment.
  • Extensive experience with Enterprise customers, including high-value account management and senior-level engagement.
  • Familiarity with retail tech, e-commerce, and experience in managing technical projects.
  • Proficiency in Zendesk, JIRA, Keynote, and Google Docs.
  • This role requires a candidate who is not just technically proficient but also possesses strong interpersonal and influence skills, capable of driving successful outcomes and ensuring an exceptional customer experience.

Benefits

We pride ourselves in providing the most robust compensation and benefits package exceeding industry standards.

  • Competitive salary packages and bonuses
  • Strong equity / employee stock option package
  • 100% company paid medical, dental, and vision insurance for the employee and dependents with BlueShield
  • Generous vacation and company holidays
  • Paid parental leave
  • Participation in 401(k) plan with Vanguard