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Client Support Representative



Customer Service
United States
Posted on Wednesday, June 26, 2024

About Paytient:
We’re on a mission to help people better access and afford care.

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

About The Role:

As a Client Support Representative, you will be responsible for supporting escalated client and member needs pertaining to the Medicare Prescription Payment Plan product. Closely connected with the Medicare population, empathy is non-negotiable and member experience is the top priority. We strive to exceed expectations at every interaction. Long wait times? Not here. Seemingly impossible to talk to a person? Not at all. You will be a champion of expeditiousness and kindness.

Our Client Support Champions are available for support seven (7) days a week from 6a-10p CST. The ideal candidate would appreciate a flexible work schedule during available support hours.

What You'll Do:

  • Built on a foundation of compassion, you will deliver an outstanding experience to our clients and members.
  • Timely answer for inbound phone inquiries and emails regarding our M3P program from clients regarding member and product inquiries.
  • Troubleshoot technical issues across multiple platforms.
  • Investigate members'/client inquiries and escalate issues to our technical team as needed.
  • Engage with clients to ensure success of experience with our program and platform
  • Present member feedback to guide improvements in collaboration with your team of Support Champions.
  • Welcome change. We are growing and building a unique product and as our company continues to evolve our responsibilities adjust to align with the business need.

What You'll Bring:

  • Located in Columbia, MO
  • Highly reliable, consistently dependable and able to deliver high-quality work on time, ensuring smooth and efficient team operations.
  • Effectively communicate with individuals via phone, email and chat
  • Proven track record of being resourceful, demonstrating the ability to innovate, solve problems, and adapt to changing circumstances.
  • Desire to work in a fast-paced, growing start-up environment
  • Ability to handle multiple concurrent chat conversations
  • Strong organizational skills-never letting anything fall through the cracks
  • Proactive self-starter with a strong ability to initiate tasks and projects independently
  • Open to feedback for growth and learning opportunities
  • Patient and always seeking clarity
  • Previous experience in a customer service role

Bonus Points:

  • Have a propensity for efficiency
  • Previous experience in healthcare or financial services
  • Bilingual in English and Spanish

Benefits We Offer:

  • Medical, dental and vision insurance
  • $4,150 annual HSA contribution
  • Paytient Health Payment Account (HPA)
  • Monthly lifestyle spending stipend
  • 33 days of annual PTO
  • 401k plan access with a 4% employer match
  • 16 weeks of fully-paid parental leave
  • Stock options in Paytient
  • ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.