IT Support Specialist
Ontic
IT, Customer Service
Austin, TX, USA
Posted on Oct 15, 2024
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
Who You Are
People are what make Ontic a great place to work. We are looking for a hungry and mission-driven IT Specialist who has an interest in Information Security. Someone who will work closely with all key stakeholders, and play an important role as we continue to grow. Our team is passionate about security, and we are seeking an individual who is enthusiastic about all aspects of IT and Information Security. This role reports to our Senior Director of Information Security & IT and is based in our Austin, Texas, headquarters.
Responsibilities
- Assist with employee onboarding and off-boarding
- Provide IT support to company staff and troubleshoot hardware and software issues.
- Procure, setup and manage Mac and Windows laptops and other mobile devices.
- Install endpoint security solutions (MDM, AV, File System Encryption, DLP).
- Manage office audio-visual and video conferencing equipment
- Monitor and enforce adherence to corporate policies.
- Create documentation for troubleshooting and IT self-service.
- Providing evidence to internal and third party auditors for audits and assessments
- Stay current on emerging industry and technology trends.
Preferred Qualifications
- BA/BS in Information Technology, Cyber Security, Computer Science, Information Systems, or a related field
- 1-3 years experience in an IT / Information security setting, or industry certifications.
- 1-3 years experience administering macOS (Ventura, Sonoma, Sequoia).
- Extensive experience with Jamf Pro and Google Workspace
- Experience with video conferencing tools such as Zoom and Microsoft Teams
- Comfortable setting up and maintaining audio-visual equipment.
- Some experience with scripting languages (Bash, Shell, Python)
- Self-starter who aggressively looks for opportunities to improve processes and tools
- Excellent written and verbal communication skills
- Ability to interact and communicate with all levels across the organization
- Extremely organized and able to manage and prioritize multiple, time-sensitive projects
- Excitement and ability to thrive in a fast-paced, startup environment
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Ontic does not provide sponsorship for employment visas or work authorization for this role. Applicants must be legally authorized to work in the US without requiring sponsorship, now or in the future
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
