Implementation Specialist
Ontic
Austin, TX, USA
Posted on Sep 25, 2024
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
Who You Are
We are looking for an Implementation Specialist to join our team. In this role, you will be responsible for configuring Ontic to meet the needs of our clients. You will work closely with our clients and our internal teams to ensure that the software is configured correctly and to the client's specifications. You will be responsible for testing and validating configurations, as well as troubleshooting and resolving any configuration-related issues.
Key Responsibilities:
- Work closely with clients to understand their business requirements and configure the software to meet those requirements.
- Validate and test configurations to ensure that they are working as intended.
- Troubleshoot and resolve any configuration-related issues.
- Work closely with our development and product teams to understand the software and how it can be configured to meet client needs.
- Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience.
- Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices
- Support Sales as needed with custom prospect requests, workshops, or trials
Preferred Qualification
- Bachelor's degree in a related field such as Business, Computer Science, or Communications
- 2+ years of experience in customer experience, client implementation, or related roles
- Strong project management and organization skills, with the ability to work independently, managing multiple projects and priorities
- Comfortable navigating ambiguity, with a strong sense of adaptability and problem-solving in a fast paced environments
- Excellent written and verbal communication skills, with the ability to communicate complex technical information to a non-technical audience
- Ability to quickly learn new technologies and software platforms
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Ontic does not provide sponsorship for employment visas or work authorization for this role. Applicants must be legally authorized to work in the US without requiring sponsorship, now or in the future.
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
