Implementation Manager
Ontic
Austin, TX, USA
Posted on Saturday, September 14, 2024
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
Who You Are
We are seeking an experienced and motivated Implementation manager to join our team. you’ll be working directly with our biggest and most complex clients alongside a Success Manager. You will work closely with our clients to understand their needs and tailor the implementation to their specific requirements. You’ll continually refine Ontic best practices based on your internal and external experience. Ideally, you are a detail-oriented individual who enjoys solving complex problems using software.
Key Responsibilities:
- Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and ensuring successful product adoption
- Conduct regular project status meetings with clients and internal stakeholders
- Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded
- Provide ongoing client support and training to ensure continued product adoption and satisfaction
- Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the client experience
- Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices
- Understand and work with large data sets, ensuring accuracy and efficiency in handling complex information
- Ensure client data and information is accurate, up-to-date, and secure
- Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience
Preferred Qualification
- Bachelor's degree in a related field such as Business, Computer Science, or Communications
- At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role
- Strong project management and communication skills
- Excellent analytical and problem-solving skills
- Ability to work independently and manage multiple projects simultaneously
- Experience with software implementation methodologies and tools
- Experience with system integrations, particularly in balancing various systems and ensuring smooth, seamless connections.
- Proficient in discussing and working with APIs, understanding how they function and integrate with different platforms.
- Strong understanding of cloud-based software and infrastructure
- Ability to quickly learn new technologies and software platforms
- Familiarity with tools like Google Sheets, SFDC, Domo, Pendo, JIRA
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
