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Head of Solutions Engineering, Americas

Notion

Notion

New York, NY, USA · San Francisco, CA, USA
Posted on Monday, January 22, 2024

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

Notion Sales today has a strong Product Led Growth lean, with many customers starting their Notion journey as a smaller group before our product grows toward being a wall to wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. We see our Solution Engineering function as a critical component to Notion’s growth and this role will be instrumental in building a strong partnership with our sales, success, professional services and cross-functional teams. In this role, you and your team will:

  • Serve as a trusted technical advisor to customers and prospects and work with sales and customer success to connect solutions to customers' business needs.
  • Build technical proof of concepts/demos/tools to demonstrate value to customers at scale
  • Provide expert knowledge and answer technical questions to help customers integrate Notion with their existing tools and workflows.
  • Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.
  • Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security configurations.
  • Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success.
  • Work closely with CX to advocate for open customer tickets and escalations.
  • Help bridge the gap between Product, Marketing and Sales, capturing customer feedback to help shape our future product roadmap and the way we showcase Notion to our customers
  • Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners.

What You'll Achieve:

  • Drive technical onboarding + implementation for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
  • Help build the foundations of Solutions Engineering at Notion - As the leader of the AMER team, you'll be instrumental in designing and staffing a fast growing team
  • Serve as the customer's technical advisor: You'll project manage the technical implementation process to quickly onboard our customers and help them dig deep into new use cases of Notion.
  • Join a fantastic team at a magical time: We've hit profitability and over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
  • Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring:

  • 5+ years directly managing, inspiring and mentoring a team of Solutions Engineers, Sales Engineers or Solutions Architects with a wide range of experience
  • You’ve built strong relationships with product, marketing and sales enablement teams
  • You’ve helped customers understand how to leverage SaaS APIs and admin and end-user integrations as part of an integrated solution
  • You have initiated and managed complex projects to completion
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry

Nice to Haves:

  • You've been a first or early hire at a fast-growing startup before
  • You have experience using Notion
  • You’re knowledgeable about large language models and have experience using AI-based tools to improve your daily workflows
  • You have coding experience that would enable you to write basic scripts using the Notion API
  • You have experience designing and implementing relational databases

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $240,000 - $280,000 per year.

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