Client Partner Specialist (Pharmacy Technician Background)
NimbleRx
Redwood City, CA, USA
Posted on Dec 11, 2024
NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.
Nimble is looking for a passionate and customer-oriented individual with a background in pharmacy to join our growing Success team. This is an exciting opportunity to pivot into the tech Saas space, combining your pharmacy expertise with innovative technology to make an impact for independent pharmacies and their customers!
As a Client Partner Specialist, you will be a key advocate for our pharmacy partners, ensuring they maximize the value of our platform. With your pharmacy technician background, you will leverage your understanding of the pharmacy industry to support new and current pharmacy partners as the lead point of contact, post launch. Your expertise will guide you to align pharmacy goals and drive product adoption to help pharmacies streamline their operations and improve their patient care and experience.
You will:
- Build and maintain strong relationships with Nimble pharmacy partners, understanding their needs and helping them achieve success with our platform
- Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
- Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
- Proactively check in with clients to ensure satisfaction and identify opportunities for product adoption or expansion
- Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
- Work closely with Engineering, Product, and Operations teams to relay feedback and bring technical expertise to partners
What you bring:
- 1-2+ years of experience as a Pharmacy Technician
- A passion for working directly with customers and making an impact
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Excellent verbal and written communication skills
What's in it for you:
- Compassionate and driven colleagues in a fun environment where success is celebrated
- Accelerated career growth in a fast-growing company
- Direct access to executives and a transparent company culture
- Rare opportunity to change an industry and lives of millions
- We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - work hard and take time when you need it
- 11 Paid Holidays
- Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
