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DIrector, Professional Services

Nayya

Nayya

Sales & Business Development
New York, NY, USA
Posted on Friday, February 9, 2024

About Nayya

At Nayya, we believe there’s a better way to choose benefits. A more transparent, less confusing way for employees to control their health and financial potential. Powered by billions of data points and machine learning, our benefits experience platform delivers personalized decision support and guidance during open enrollment, new employee onboarding, qualifying life events, and in the moments that matter all year round. This is one of the most stressful and challenging situations consumers face – and we see that as an opportunity to build an innovative response that can help millions of Americans possess the control and understanding they deserve.

We are looking for a Director of Professional Services to join our fast-paced enterprise professional services team. You will lead a team that works closely with Carrier customers and HRTech partners to understand their unique needs, align upon requirements and a plan for the approach, oversee any associated build on our side, and onboard these customers successfully to a variety of Nayya’s products.

A successful candidate will need to:

  • Manage a small and growing team of professional services effectively, representing the Nayya product with our customers and partners
  • Create and streamline processes to effectively communicate Nayya’s standard options and requirements to the client
  • Effectively balance advocating for Nayya’s preferred standards and being customer-first and flexible when solutioning
  • Work with the technology organization to estimate scope and cost of newly identified customizations
  • As new areas of need are identified beyond the scope of data integration, product manage them in coordination with the rest of the technology organization
  • While this is a people management role, you will also be expected to step in as an individual contributor for your team. Your individual contributor responsibilities will include:
    • Analyzing and understanding the client’s available data sets and the meaning of said data
    • Developing the plan to transform the client’s data into Nayya’s data models
    • Analyzing and understanding partner’s API workflows and capabilities
    • Performing gap analysis on workflows and capabilities between partner’s API and the Nayya API and working together with product and engineering towards bridging these gaps
    • Working closely with the client’s business teams and data and technology teams to achieve the above

This is a client-facing role, so the ideal candidate must be a strong communicator, collaborative, and deadline driven. They must also be comfortable with ambiguity, and must be proactive to lead the client to the desired results. Results-orientation is critical in this role.

Technical Skills/Qualifications:

  • Experience using Miro, Figma, Notion or other workflow documentation or demo software
  • Experience writing product requirements and statements of work for prospects and customers
  • Previous experience in Product, Technical Product and/or data integrations is required (min of 7 years)
  • At least 3 years of experience managing customer facing technical teams
  • Experience in the Insurance or HRTech field is highly preferred.

The salary range for New York based candidates for this role is $170,000- $230,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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Why Join Nayya?

  • Be an early employee of a quickly growing, VC-backed start-up - grow with us!
  • Have a meaningful impact on a platform that is scaling very rapidly
  • Contribute to a values-based culture with an emphasis on empowerment and autonomy
  • Work in a highly collaborative, cross-functional environment
  • Benefits include: Competitive pay, employer-paid healthcare, stock options

Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics