hero

Join the Family

Felicis portfolio companies are growing their teams in the U.S. and beyond.
189
companies
2,064
Jobs

Lead Support Engineer

n8n.io

n8n.io

Administration, Customer Service
Berlin, Germany
Posted on Wednesday, January 10, 2024

Intro

We at n8n are building the most powerful, flexible, and Source Code Available workflow automation platform for technical people out there. We were founded end of 2019 and currently:

📈 10k people try us out for the first time each month

⭐️ With 36k stars, we are in the top 500 of the 238m projects on GitHub

🧑‍🤝‍🧑 We have a passionate and engaged community

🌱 We were Sequoia's first seed investment in Germany and raised $12m Series A round in 2021, led by Felicis Ventures

As we grew our revenue 5x last year and have more community users and enterprise customers than ever we are now looking for a Support Engineering Lead to continue to make sure that all of our users have a best in class support experience .

You will get a chance to set your own standard for delighting our customers and develop a deep knowledge of the low code landscape while building up a team and setting up the strategy. While this is a lead role, about 60-70% of the work will be hands-on support solving both our community, and our paying customers.