About MotherDuck

Don’t let the quirky name fool you! We’re on a mission to radically transform the data analyst user experience. We think we can empower and delight analysts using a novel cloud architecture built on top of DuckDB, an open source foundation with a vibrant community. We’re rapidly driving towards general availability and need your help to create many “aha moments” for our users. Our team is a diverse mix of passionate, collaborative and empathetic data industry veterans from Google, Amazon, Meta, Snowflake, SingleStore, Databricks, and the like.

Core Responsibilities

As a Software Engineer on the Customer Success team, you will be the critical link between MotherDuck's customers and our product and engineering organizations. Your primary focus will be driving customer success and satisfaction through a deep understanding of user needs and pain points.

In this highly collaborative role, you will:

• Work closely with customers to uncover their unique challenges and requirements

• Partner cross-functionally with product, engineering, and design teams to influence the roadmap and deliver tailored solutions

• Propose and implement creative, bespoke answers to meet complex customer needs

• Guide customers through the implementation and adoption of MotherDuck's products

• Synthesize customer feedback and learnings to inform future product development

You are a seasoned engineer with strong technical chops, capable of executing engineering initiatives independently. Importantly, you are also an exceptional communicator and problem-solver, comfortable operating in ambiguous, iterative environments. You thrive on close collaboration with customers, engineers, product managers, and designers.

Requirements

• Vast understanding and hands-on experience with analytics databases, BI tools, and data processing technologies

• Expert-level SQL knowledge and proficiency in data modeling and architecture

• Deep expertise across various data management paradigms, including OLAP, OLTP, data lake, and HTAP

• Experience working with database connectors and drivers like JDBC, ODBC, and SQLAlchemy

• Track record of success in a highly technical, customer-facing role

• Proven ability to architect and deliver custom technical solutions for customers

• Excellent communication and presentation skills, with the confidence to engage directly with customers

• Comfort operating in ambiguous environments and executing independently

• Minimum 5 years of experience as a Software Engineer, Data Engineer, or in a similar technical role

• Bachelor's degree in Computer Science, Information Systems, or a related field

Nice to haves, but definitely not deal breakers

• Experience with Python, dbt, and other data engineering tools

• Background in building outbound engineering or technical sales organizations

• Familiarity with developing data tool connectors and understanding data file format internals (Parquet, etc.)

• Practical end-to-end data pipeline development experience

What we provide

• Competitive compensation and stock options

• For US-based employees:

  • 100% paid medical, dental, and vision for employees

  • 80% paid medical, dental, and vision for dependents

• For Non-US based employees:

  • You probably have a functioning health system and social safety net so healthcare is not a major factor in employment. If that is not the case let us know and we’ll work something out.

• Unlimited Paid Time Off

• 401k plan

• Regular company wide and team offsites at various locations

• Geographically distributed team with hubs in Seattle, San Francisco, New York City, & Amsterdam

This is an exceptional opportunity to leverage your deep technical expertise and passion for problem-solving to drive customer success and help shape the future of MotherDuck's product offerings. If you're excited by the prospect of working in a highly collaborative, customer-centric environment, we'd love to hear from you.

Please Apply

Does this role sound appealing to you, but you’re missing some of the requirements or don’t quite think you’re qualified? Please apply anyway. Research has shown that underrepresented groups in technology often shy away from roles which aren’t a 100% match. We aim to build a diverse team and will strongly consider applicants who bring many of the requirements plus have other experiences which round out their qualifications.

MotherDuck is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. MotherDuck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.