Join the Family

Felicis portfolio companies are growing their teams in the U.S. and beyond.

Bangkok Senior Technical Data Manager



This job is no longer accepting applications

See open jobs at KYKLO.
IT, Data Science
Bangkok, Thailand
Posted on Thursday, June 8, 2023

Senior Technical Data Manager

Location: Bangkok, Thailand
Type: Full-Time
Starting Date: As soon as possible Local attractive package, commensurate with experience
Reports directly to the Head of Technical Consultant.



  • We have been nominated as one of the top 10 start-up’s in South-east Asia, one of the Gartner's Cool Vendors in digital commerce, and we are hungry to be even better.

    Do you want to work for a company that will make all your other friends jealous? Do you want to be part of something amazing? If so then apply now!

  • Our vision is to become the largest B2B platform in the world for content and B2B commerce.
  • Our mission is to get the electrical industry online!
  • At KYKLO, we provide our electrical & automation distributors customers the best plug & play e-commerce platform, with the best technical contents and UX. Our customers are the most valuable partners, your role in customer success will be to delight our customers and become their trusted advisor to make them successful.
  • In KYKLO, thanks to our B2B features and enriched content, we enable our customers to optimize their operations and deliver a 1st class eXperience to their buyers by automating different business processes such as order management, product information management, complex pricing structure management, matrix or and customer relationship management.
  • More than a “stand alone” and “ready to use” software, KYKLO SOM platform will make the electrical & automation community move to the digital era.
  • At KYKLO we believe that our customers are not strangers, they are our most valuable partners. Your role in customer success will be to delight our customers and become their trusted advisor to make them successful

Your Role

  • Coach/mentor/train our customers and lead them to having the highest potential outcome using KYKLO
  • Know our software and learn how to simplify it in a way that anyone can understand it, grasp it, and utilize it to the fullest.
  • Gather customer requirements and timeline in KYKLO application integration.
  • Managing stakeholder expectation to ensure the successful integration of the KYKLO application.
  • Apply quantitative and qualitative insights to identify customer experience opportunities and problem areas.
  • Use product analytics, customer research, usability studies, and competitive analysis to drive decision making.
  • Develop a deep understanding of our customers by continually gathering and analysing qualitative and quantitative data.
  • Act as the voice of the customer when interacting with stakeholders and partners.
  • Clean and format customer data to match with KYKLO product Database
  • Combine analytics knowledge with strong business knowledge and focus on the role of analytics in the context of a business problem or an opportunity
  • Ability to analyze data, prepare and interpret key findings, identify recommendations, and communicate with key project stakeholders.
  • Understand business domain deeply and provide business improvement suggestions based on data analysis results

Skills and Experience

  • You are a problem solver.
  • Good command in English. (e.g. TOEIC>700) both written and verbal
  • Ability to relocate to Thailand and work at our global technology HQ in downtown Bangkok, Thailand.
  • Be able to share customers’ feedback to the organization.
  • Ability to develop a fundamental understanding of KYKLO product and application, architecture and implementation best practices.
  • Strong analytical skills to propose solutions/workarounds for identified issues.
  • Ability to identify system gaps, document business processes, and convey the customized design to the software development team.
  • Can-do attitude and believe in continuous improvement
  • Have systematic working style with a high orientation to detail.
  • Willing and able to represent KYKLO.
  • Skills in Excel is a must – Pivotal, VLOOKUP, basic formulas etc.
  • Have at least 2 years experience in working with databases, SQL or related Database languages ie Python.
  • Be able to simplify complex issues so that the average person can understand.
  • Be great in person, on the phone, and via web sessions.
  • Be able to manage a customer’s state of mind- motivate them, coach them, calm them, make them happy.
  • Ability and desire to be self-motivated, learn, and work autonomously.
  • Ability to work in a multi-national setting with other professionals from across the world, multiple religions, ages, women and men.
  • Ability to learn autonomously, share learnings with others, and apply to actual work.

Your Benefits

  • Unlimited paid time off so that you may follow your outside the workplace passions or re-energize when necessary.
  • Flexible working hours .
  • Extensive training and learning opportunities.
  • Be part of a high potential B2B e-commerce company.
  • Ability to grow your career in a rapidly expanding company that has plans for global expansion.
  • “Come as you are” dress code (shorts + T-shirt allowed) outside of client meetings.
  • Joining a dynamic multi-cultural growing company that considers themselves family.
  • Competitive pay based on experience.

Join the Family Now

Click Here

This job is no longer accepting applications

See open jobs at KYKLO.