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Account Development Representative



Sales & Business Development
Mountain View, CA, USA
Posted on Tuesday, August 22, 2023
KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn.
KiwiCo Education is a division within KiwiCo with a mission to ignite a love for learning through hands-on STEAM enrichment implemented in schools and educational programs nationwide. KiwiCo Education operates like a startup and is the fastest-growing segment within the company. We are excited to welcome entrepreneurial-minded people who are excited about building a business from the ground up, as well as partnering with educators to make STEAM available and accessible across different learning environments.
Our offices are located in Mountain View, within walking distance from the Caltrain station.
Currently, we work a hybrid schedule of Tuesday and Wednesday in-office and remote work the rest of the week.
KiwiCo is looking for an ambitious and self-motivated Account Development Representative to help support medium to large Educational account sales across the full range of the KiwiCo product portfolio. The Account Development Representative will be the first touchpoint in the sales cycle, and provide sales and operational support to our largest prospects and customers, throughout their sales journey with KiwiCo.

Primary Responsibilities Include:

  • Act as the first touchpoint in the sales cycle: research potential future customers and translate this research into targeted lists of prospects who could benefit from our products and services.
  • Conduct outreach (cold calls, emails, making connections at conferences etc,) to educate prospects about our solutions to drive consideration, helping to build the sales pipeline that enables the team to reach sales targets.
  • Work directly with customers to understand their business operations and provide consultations.
  • Schedule meetings between qualified prospects and Account Managers, moving prospects through the sales process.
  • Use email outreach and Sales Engagement tools to support lead generation and nurturing.
  • Stay current on product catalog including customer benefits, inventory levels, pricing and availability to present proposals tailored to each customer’s needs
  • Assist Account Managers in providing critical sales and operational support for prospects and customers including: Delivering accurate and timely pricing quotes to potential customers, Reserving and tracking inventory needs for large customer orders, Processing orders and ensuring on-time fulfillment, Troubleshooting customer issues, working with internal customer support, operations and finance teams to find solutions, Collaborating with Finance to set up and service accounts including tax forms, vendor approvals, purchase orders and invoicing.
  • Develop and learn sales skills and capabilities with the goal of eventually growing into an Account Executive / Account Manager role.

Job Requirements:

  • High level of energy and tenacity
  • Proactive and self-motivated with a high bias for action and drive to crush targets
  • Demonstrated ability to develop trusted business relationships quickly and grow them over time
  • Passionate about customer empathy - ability to listen to and understand customer needs and creatively address them with solutions that exceed customer expectations
  • Interest in learning about new businesses and solving problems for your clients
  • Effective and engaging written and verbal communication skills with both external customers and internal partners
  • Excellent organizational and time management skills -- detail oriented and meticulous about documenting and following up on customer interactions
  • Demonstrated ability to work collaboratively with internal partners
  • Ability to thrive in a fast paced environment -- start up experience a plus
  • Bonus: 1-2 years experience in a sales, customer service, or sales development role
If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you.
KiwiCo is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category. For the health and safety of our employees, proof of Covid -19 vaccination will be required for all employees who will be at KiwiCo Mountain View. KiwiCo will make reasonable accommodations to this policy for sincerely held religious beliefs and medical reasons on a case-by-case basis. This will not impact the consideration of your candidacy.