Technical Writer, AI & KB
Kandji
Marketing & Communications, Software Engineering, IT, Data Science
Miami, FL, USA
Posted on Dec 17, 2024
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As part of the Support Operations team, the Technical Writer, AI & KB is fundamental in the creation and maintenance of Kandji’s unparalleled Knowledge Base, especially as an optimized repository for the efficacy of automated systems.
The Technical Writer, AI & KB will be responsible for the meticulous creation and maintenance of Kandji’s Knowledge Base. This role is crucial in supporting both human users and automated systems by ensuring the accuracy and accessibility of information. The successful candidate should possess a strong understanding of AI systems and Support Engineering dynamics (experience in Apple Device Management/Administration), occasionally engaging directly with customer interactions to gain valuable insights that inform ongoing improvements.
Required to work on-site in our Coral Gables office Monday - Friday.
How you'll make a difference day to day:
- Public Knowledge Base Management: Maintain ownership of Kandji's customer-facing Knowledge Base, including curating new articles and consolidating/organizing existing articles to maintain a high standard of quality.
- Internal Knowledge Base Development: Curate the internal repository to provide a structured and maintained source of information enhancing the efficiency of the Support team and associated tooling.
- Collaborate with product managers, engineers, and other stakeholders to gather information and understand documentation requirements.
- Write user-friendly content that simplifies complex technical concepts for various audiences.
- Implement SEO best practices to enhance the visibility and accessibility of Knowledge Base articles.
- Work alongside Support Engineering from time to time, taking both chats and tickets to stay informed about real-world challenges and improve content relevance.
Required to work on-site in our Coral Gables office Monday - Friday.
Minimum qualifications:
- Experienced administrator with familiarity managing Apple devices.
- Proven experience in Support Engineering/Technical Support.
- Proven experience in technical writing, preferably in the technology or software industry.
- Strong understanding of SEO principles and experience in applying them to technical documentation.
- Excellent written communication skills with attention to detail.
- Ability to quickly grasp complex technical concepts and translate them into clear, concise content.
- Familiarity with content management systems and documentation tools.
- Experience in Support Engineering tasks to better understand product usage scenarios.
This role is an exciting opportunity for individuals passionate about technical writing and AI systems within the realm of Apple Device Management. As a Technical Writer, AI & KB at Kandji, you will play a vital role in shaping the knowledge resources that support both human users and automated systems. If you are ready to leverage your expertise in technical writing, SEO, and support engineering to enhance the efficiency and effectiveness of our support operations, we encourage you to apply and join our dynamic team at Kandji!
Benefits & Perks
• Competitive salary
• 100% individual and dependent medical + dental + vision coverage
• 401(k) with a 4% company match
• 20 days PTO
• Health and wellness days
• Kandji Wellness Week the first week in July
• Equity for full-time employees
• Up to 16 weeks of paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility Benefits
• Working Advantage Employee Discounts
• Free onsite fitness center
• Free parking
• Lunch 5 days/week
• Exciting opportunities for career growth
• An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
