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Senior Software Engineer (Full Stack), Professional Services

Hearsay Systems

Hearsay Systems

Software Engineering, Sales & Business Development
Mexico City, Mexico
Posted on Wednesday, November 22, 2023
Hearsay is building a team in Mexico City and we're excited to hire a proactive Senior Software Engineer to join our Professional Services team! We are looking for someone with hands-on experience in building and deploying custom technology and integration solutions to compliment and raise the bar in our product & services offerings. As a Senior Software Engineer for our Professional Services team at Hearsay, you’ll have the opportunity to influence, architect, and release various end-to-end integration solutions solving the unique needs of our end users and customers. This is a distributed team, so being comfortable collaborating in a remote environment is critical.
Regarding Hybrid Work: We provide a lot of flexibility for working in a way that keeps our employees productive. We have a great office in Mexico City that is available for those that want to work from there, or else with the company provided laptop it’s possible to work from anywhere. All we ask in return is being available to work from the office on the infrequent occasions where we have team meetings or out of town visitors, which can be as little as 2-3 days/month.
About Hearsay Systems
Founded in 2009, Hearsay Systems is the trusted global leader in digital client engagement for financial services. Our Client Engagement Platform empowers over 225,000 advisors and agents to proactively guide and capture the last mile of digital communications in a compliant manner. The world’s leading financial firms—including BlackRock, Charles Schwab, and New York Life—rely on Hearsay’s compliance-driven platform to scale their reach, optimize sales engagements, grow their business and deliver exceptional client service.
We are a tight-knit, dedicated team that passionately believes in our products, people, and culture. Our products help advisors and agents compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.
Hearsay is headquartered in San Francisco, with globally distributed teams throughout North America, Europe and Asia. Hearsay is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

About the role:

  • Maintain focus on building reliable products with a quality experience for our users.
  • Partner with the Professional Services team to ensure that all technical requirements are elicited at the appropriate level of detail to confidently design, build, test and develop the right solution for the customer.
  • Co-lead the build out of the software-as-a-service components, including core products, API and webhook integrations, working closely with international development teams and partners.
  • Create appropriate data integration solutions to support customer’s data reporting and analytics needs by leveraging a variety of cloud-based database and data integration technologies.
  • Assess data flows between systems on networks and basic security constructs that are used in on-premise and in cloud-based enterprise solutions.
  • Maintain awareness of and leverage a variety of integration technologies including services such as Amazon AWS, Google Cloud, AWS Lambda, Mulesoft, Tray.io, Microsoft Azure, etc.
  • Unit test, QA, support code reviews and validate work (preferably with Jest).

About you:

  • 7+ years full-stack or front-end development experience.
  • Experience in modern Java, JavaScript/TypeScript, and Python, Scala/Go languages as part of your current role.
  • Hands-on experience working with major CRM systems (like Salesforce, Microsoft Dynamics, Redtail), Marketing Automation Systems (like HubSpot, Marketo), and database systems (like Snowflake, Amazon Aurora, PostgreSQL, S3/RDS, mySQL).
  • Established experience developing REST based APIs using Microservice architecture, Open API Specification and/or creating specifications with Swagger.
  • Extensive experience analyzing API documentation, able to translate API documentation into concrete API calls to exchange data.
  • Experience with Amazon AWS CloudFormation, Glue Models, TaskCat, EventBridge and related ETL tools. Amazon EC2, S3, ECS, RDS, Elastic Load Balancing and other services in the AWS cloud infrastructure such as IAAS.
  • Understanding of SSO (SAML) fundamentals and web integrations.
  • Understanding of HTML, CSS and related technologies.
  • Understanding of container-based tools like Docker, working with Docker images, Docker Hub.
  • Ability to communicate in English (speaking, reading, and writing).
Our commitment to diversity and inclusion: Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at: accommodations@hearsaycorp.com.