At Hearsay Systems, we are passionate about our customers. Customer success is more than an aspiration – it’s one of our core values. An unwavering focus on delivering great customer outcomes is the hallmark of our worldwide Customer Success team.

It is the Customer Success Manager's responsibility to drive customer adoption and success within a defined set of customers. You should be comfortable at both consulting with and negotiating with C-level executives. You are able to articulate value, inspire and sell the future of Hearsay to encourage adoption and expansion. As a trusted advisor and coach, you will determine how Hearsay’s product can be effectively applied to support achievement of a company's strategic business goals.

Founded in 2009, Hearsay Systems is the trusted global leader in digital client engagement for financial services. Our Client Engagement Platform empowers over 225,000 advisors and agents to proactively guide and capture the last mile of digital communications in a compliant manner. The world’s leading financial firms—including BlackRock, Charles Schwab, Morgan Stanley and New York Life—rely on Hearsay’s compliance-driven platform to scale their reach, optimize sales engagements, grow their business and deliver exceptional client service.

We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.

Hearsay is headquartered in San Francisco, with globally distributed teams throughout North America, Europe and Asia. Hearsay is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

The full-time annual salary ranges for this role at the time of hire are listed below, by location, in accordance with state and local requirements. Within the ranges, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Salary levels are expected to change to reflect an employee's job performance (results and impact) over time. The ranges below reflect the base salary only, and do not include bonus, equity, or benefits.

California: $75,000 - $105,000

Colorado: $70,000 - $95,000

NYC: $75,000 - $105,000

Washington: $75,000 - $105,000

The compensation package for a hired applicant for this role will include company stock options and a semi-annual bonus in accordance with the company's bonus plan.

All regular, full-time employees are eligible to participate in the following benefits:

- Medical, dental, vision, and voluntary life insurance plans (along with eligible dependents)

- Medical and dependent care FSA (or medical HSA with a company contribution if enrolled in a HDHP)

- Group term life and AD&D insurance

- 401k plan

- Flexible vacation time, twelve paid company holidays, nine sick days

Our commitment to diversity and inclusion: Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at: accommodations@hearsaycorp.com.