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Senior Product Manager

Hearsay Systems

Hearsay Systems

Product
Mexico City, Mexico
Posted on Saturday, June 17, 2023
What are you looking for in your next company? An open, collaborative, and friendly culture? An opportunity to support a growing product line and see the impact of your work first-hand? A place to develop your skills, collaborate with cross-functional teams, and spearhead new features to market? If you’re ready to join a fast-paced, market-focused product team, we have some great things to talk about.
We’re looking for a Senior Product Manager to join our team who is eager to help navigate market needs and deliver valuable solutions to our customers.
When you join our team, you’ll have the opportunity to collaborate with every aspect of the business. From designers, product managers, and software engineers to sales, customer support, and clients - you’ll have the opportunity to engage and work with a multitude of teams as you help build the future of Hearsay. Your role will be to help solve for how our customers communicate and engage with clients to build stronger relationships and grow their business.
Regarding Hybrid Work: We provide a lot of flexibility for working in a way that keeps our employees productive. We have a great office in Mexico City that is available for those that want to work from there, or else with the company provided laptop it’s possible to work from anywhere. All we ask in return is being available to work from the office on the infrequent occasions where we have team meetings or out of town visitors, which can be as little as 2-3 days/month.
About Hearsay Systems
Founded in 2009, Hearsay Systems is the trusted global leader in digital client engagement for financial services. Our Client Engagement Platform empowers over 225,000 advisors and agents to proactively guide and capture the last mile of digital communications in a compliant manner. The world’s leading financial firms—including BlackRock, Charles Schwab, Morgan Stanley and New York Life—rely on Hearsay’s compliance-driven platform to scale their reach, optimize sales engagements, grow their business and deliver exceptional client service.
We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.
Hearsay is headquartered in San Francisco, with globally distributed teams throughout North America, Europe and Asia. Hearsay is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.

About the role:

  • Be responsible for understanding Hearsay’s engagement channels and business platform; the client retention and growth lifecycle in a number of financial services sectors; and how to bring those together to drive success for advisors, agents, and the enterprises they represent
  • Working with senior management and peers, develop product roadmaps, backlogs, and strategies to deliver the client retention and growth experience
  • Lead your product scrum team to align on product value, strategy, priorities and success criteria
  • Spearhead collaboration between product, design, and development teams to solve complex problems
  • Own the product metrics for your product, and work with the Data team to develop and monitor these key metrics to determine product health, usage and impact on our end users
  • Understand current and future market opportunities to ensure we’re building the right things, now and over the long haul
  • Partner with cross-functional teams to define meaningful business outcomes
  • Work closely with customers, users, customer support, professional services, marketing, and sales to deliver features that are finely tuned to drive customer business value

About you:

  • Proven experience as a Product Manager, preferably in SaaS
  • Experience in product lifecycle management, including the Agile framework with a preference for experience with Scrum and familiarity with its concepts and practices
  • Comfortable translating product requirements and understanding technical concepts to drive effective collaboration with design and engineering partners and develop solutions
  • Experience leading collaboration between design, development, and business stakeholders to determine how to effectively address a problem
  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
  • Experience in engaging with customers and leading product discovery sessions with outside stakeholders
  • Know how to strike the right balance between delighting the user and delivering measurable ROI to the buyer
  • Passion and work history in financial services strongly preferred
  • Demonstrated strategic thinking and strong communication skills
  • Successful experience interfacing with cross-functional teams and customers to get to the underlying business problems

It is a plus if you have:

  • Working experience with Design Thinking and/or Lean Product Development
  • Experience working with Messaging or Telecom Platforms
Our commitment to diversity and inclusion: Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at: accommodations@hearsaycorp.com.
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