Who We Are

HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.

The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.

‍About the Role

As a Test Automation Manager at HeadSpin, you will be responsible for providing world-class automation testing project management on innovative and leading-edge projects. You will provide thought leadership and implement robust test management frameworks and methodology. Working directly with customers you will be the subject matter expert on application performance management and HeadSpin. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize HeadSpin’s industry-leading APM solutions. If you have 10+ years’ experience in automation testing solutions, Appium involving mobile, mobile web browsers, and browsers, we would like to hear from you.

What You'll Do

• During the delivery of test automation projects, you will lead the end-to-end management of automation test script development and test execution, demonstrating HeadSpin’s ability to meet and exceed customer requirements, often in the customer’s production environment.
• You will work closely with our sales and services team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to manage and resolve issues affecting your customers successfully
• You will have the opportunity to work directly with our Product Management, Engineering, and Marketing teams to share your knowledge and experiences to improve our business and our customers’ success ultimately.
• Work with customers to ensure onboarding, user adoption, retention, and overall success.
• Impart technical leadership and direction on HeadSpin’s products and services.
• Ensure any project issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.
• Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers.
• Maintain and gain knowledge of the languages and technologies supported by HeadSpin.

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What You Need

• 10 plus years experience (or more) working with at least one of the following languages: Java, Python within the industry or a Systems Integrator
• Experience and competence working at OS command lines including Unix, Linux, and Windows command prompts and Unix/Linux/Windows shell scripting.
• Experience with iOS or Android.
• Experience with open-source testing and Automation frameworks (Appium, Selenium, XCUiTest, Espresso/UI Automator, etc.) and methodology and principles of test automation
• Good understanding of Continuous Integration (CI) and Continuous Deployment(CD) tools.
• Knowledge of basic networking components and concepts.
• Ability to troubleshoot basic networking issues that may prevent communication between hosts.
• Experience with web servers and common relational databases used in today’s application architectures.
• Ability to understand SQL and write SQL queries.
• Excellent communication and presentation skills.
• Passionate about technical sales and working with customers.
• Ambitious and self-motivated with a high emotional IQ.
• Ability to work on multiple POCs and post-deployment customer account management concurrently.
• Highly coachable with a strong desire to improve and grow as a professional.
• Strong ability to align technical concepts and features to business needs.
• Bachelor’s Degree in Computer Science or similar fields desired.
• Able and willing to travel as the job requires.
• Software development
• Ability to use APIs