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Solutions and Offering Manager



Bengaluru, Karnataka, India
Posted on Thursday, January 25, 2024

Who We Are

HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.

The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.

About the Role

As a Solutions and Offering Manager, you will be responsible for providing world class pre-sales management to our enterprise customers looking to drive flawless connected experiences across devices, networks and locations. You will be aligned to the enterprise account(s) to provide bid support, lead and manage product demos, answer requests for proposals and information, and be the subject matter expert for HeadSpin products and the solutions offered.

What You’ll Do

  • Own and drive Presales efforts of HeadSpin’s product offerings that can be pitched to multiple industry verticals across the US.
  • Support the sales team to build use-cases with in-depth product and business knowledge across domains (Banking, Telecom, Retail, Gaming, Automotive etc.)
  • You will collaborate with sales, development and technical teams to ensure proposed deals include technical solutions that accurately address customer needs.
  • Responsible for driving RFI and RFP responses. Structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients.
  • Articulate solutions through written submissions and presentations to customers.
  • Proactively scope the solution required to address customer requirements, exceptions and business needs.
  • You will drive product demos, and tailor presentations according to customers’ expectations.
  • Maintain thorough knowledge of the HeadSpin’s products and service offerings and methodologies.
  • Create and confidently deliver technical presentations internally and externally.
  • Assist customers with use cases around HeadSpin Remote Control, Test Automation and DevOps Workflow, Performance Management, Continuous UX Monitoring, etc.

What You Need

  • Bachelor's Degree in Computer Science or related field with 2-3 years of professional experience, preferably in management consulting/GSI, professional services organization of a SaaS provider or IT organization of a global company undergoing digital transformation.
  • MBA preferred.
  • A great collaborator: someone who can work with colleagues from enterprise sales and engineering organizations and instill confidence in senior client stakeholders.
  • Strong client stakeholder management and presentation skills.
  • Excellent communication, critical thinking, analytical skills.
  • Previous work experience with mobile applications and/or testing solutions (QA) a plus.