Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - this is the role for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions

.
At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technolog

y.We are seeking SRE Support Engineers based in Europe to work on an exciting project with one of our largest client

s.
You would work on United Kingdom Time office hours, so if it makes sense to you, please continue reading our job descripti

on!
Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in servi

ces.
Key Qualifications/Exper

• ience
  Robust level of spoken and written En
• glish.Several years of experience (ideally 5 or more) in supporting highly scalable applications and web ser
• vices.Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to
• have).Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these
• two).Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar
• tools.Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troublesho
• oting.Networking: Understanding of network protocols, DNS, load balancing, and related technol
• ogies.Comfortable working with a very technical customer
• base.Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboa
• rding.Strong familiarity with modern server technologies and architec
• tures.Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team enviro
• nment.Strong attention to d
• etail.Excellent analytical capabil
• ities.Passionate about Technical Su
• pport.Strong troubleshooting exper
• ience.Ability to work as an independent contractor for a US c

ompany
Nice

• To Have
  Observability and logging tools experience like Prometheus, Grafana, Datadog, Splu
• nk, etc.Hands-on experience with Relational Database Management
• Systems.Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification
• (LPIC).Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform, Ansible, or

Puppet.
Respons

• ibilities
  Work cross-functionally with customers and partners to address complex customer questions and drive incidents to r
• esolution.Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and K
• ubernetes.Troubleshoot, isolate, and resolve complex application deployme
• nt issues.Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE orga
• nizations.Build knowledge base
• articles.Participate in post-mortem reviews, and drive ongoing im
• provement.Obsess over minute details to drive operational excellence in every aspect of
• your work.Make meaningful and significant contributions to our client’s development of objectives
• and goals.Work on complex issues, analyzing situations or data that require in-depth e
• valuation.Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and ef
• fectively.Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you'll get time off to compensate

for that.
Recruitm

• ent Process
  English Proficiency Assessme
• nt (25 mins)Technical Assessme
• nt (45 mins)Recruiter scre
• en (30 mins)Technical Interview

(30-45 mins)
We strive to move efficiently from step to step so the recruitment process can be as fast

as possible.
All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make