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Account Manager II



Sales & Business Development
Montreal, QC, Canada · Toronto, ON, Canada
Posted on Thursday, April 27, 2023

Deliver Unmatched Experience to Users

The opportunity

Now, more than ever, customers need our support to survive and win in 2023 and beyond, because their success is our success. We are seeking an experienced Account Manager to serve as a proactive partner and problem-solver for our clients, working to improve their supply chains by leveraging Flexport's adaptable solutions.

We’re looking for a driven, growth and process driven Account Manager with a proven track record of success to manage our enterprise clients in Canada. As an Account Manager you will have ownership to a number of enterprise level accounts and will partner closely with our sales teams to grow the business and onboard clients; and with our operations team to establish SOPs and ensure that your client’s requirements are met.

You will

  • Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
  • Keep a pulse on account health and identify opportunities to upsell, cross-sell to ensure client success is met.
  • Lead and actively participate in client onboarding and creating standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients.
  • Collaborate globally with counterparts in Asia, Europe and Latin America, to ensure a consistent account management experience.
  • Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance to ensure the value of Flexport is top of mind for their supply chain success criteria.

You should have

  • 5+ years of experience in a sales/account management or a client facing role.
  • A client-centric attitude with a deep curiosity for clients, driven to deliver their expectations, understand their business goals and challenges, and provide relevant solutions through strategic account planning.
  • Demonstrated track record of identifying opportunities to improve the client relationship, cross-sell products, and grow customers through a consultative approach
  • A background in logistics, freight forwarding, or supply chain is preferred but not required.
  • Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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