Billing Support Representative
Dialpad
About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide world-class customer support.
Dialpad’s Billing Support Representative will be responsible for overseeing all aspects of Billing, Fraud, and Account Receivable inquiries to promote excellent customer support within our organization. In this role, you’ll combine your experience in Finance, Accounting, and Customer Support to thrive and provide world-class support.
Dialpad’s Billing Support & Fraud team plays an essential role in Dialpad’s mission to make business communications great. This team collaborates closely with people from many different backgrounds and can de-escalate situations when necessary. We improve the overall interactions between our customers and internal teams in all aspects related to Billing.
Your role
As a Billing Support Representative, you’ll manage daily inbound and outbound inquiries in a timely manner. You’ll work closely with our customers and fellow internal teams to help resolve time sensitive requests. In addition, you’ll help bring attention to detail, accuracy, knowledge, and communication within your Billing Support team to help create processes that promote excellent skill set.
This position reports to our Billing Support Manager and has the opportunity to work remotely.
What you’ll do
- Own customer interactions across all channels (phone, chat, and emails) by providing world class experience.
- Make intuitive decisions to de-escalate situations when necessary.
- Effectively analyze a request, problem, or issue, asking the right questions to build a solution and/or alternatives.
- Navigate and utilize internal and external resources to provide solutions to our users.
- Work with the Support Development team to learn our product and internal processes.
- Contribute to our Billing Team by participating in meetings, focused training, and improvements of our product.
Skills you’ll bring
- Bachelor's degree in Accounting/Finance or equivalent experience.
- 5 years of customer support & billing/accounting related experience.
- Experience in debits/credits, accounting, and financial processes.
- Experience in collection inquiries.
- Excellent organizational and detail oriented skills.
Dialpad benefits and perks
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
