Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Total Rewards Analyst will own our compensation programs' design, analysis, and administration to ensure market competitiveness, internal equity, and alignment with business goals. In this role, you’ll combine data analysis, compensation & benefits strategy, and collaborative insights to design competitive pay structures, analyze compensation trends, and drive compensation-related decisions that impact the organization's growth.

Dialpad’s Compensation and Reporting team plays an essential role in supporting employee engagement, ensuring fair compensation & benefits practices, and enabling the company to attract and retain top talent. This team collaborates closely with HR Business Partners, Talent Acquisition, and Finance to constantly improve compensation frameworks and decision-making processes.

Your role

As a Total Rewards Analyst, you’ll own the development and maintenance of Dialpad’s compensation structure. You’ll work closely with the HR team and Finance department to align compensation strategies with business objectives and financial planning. You’ll also help create quarterly reports and dashboards that provide insights on compensation-related analytics. In addition, you’ll help bring analytical rigor to compensation reviews, ensuring the company remains competitive within the industry.

You will also provide competitive and financial analysis.

This position reports to our Senior Manager, Compensation & People Analytics, and has the opportunity to be based in our Vancouver office on a hybrid basis.

What you’ll do

Own the development, execution, and analysis of global compensation structures, including salary, bonus, and equity components.
Lead the annual compensation cycle utilizing tools such as PAVE. Make recommendations for compensation adjustments based on market trends, internal equity, and performance reviews.
Partner with HRBPs, Dialpad managers, and Talent Acquisition to benchmark roles. Maintaining an accurate and compliant job architecture that supports career pathing.
Research market data and trends to ensure proper benchmarking of our compensation and benefits packages against industry standards and ensure we stay competitive. Ensure survey participation through annual submissions (E.g. Radford / Comptryx).
Provide analytic support for benefits design globally, including US, Canada, and other countries.
Evaluate and recommend changes to increase the effectiveness and competitive positioning of Dialpad's Benefits practices.

Skills you’ll bring

Bachelor's degree in Business, Finance, Human Resources, or a related field, or equivalent practical experience.
3-5 years of experience in compensation and benefits analysis, data analytics, HRIS, or finance.
Experience in analyzing and interpreting compensation data, with a strong understanding of compensation structures and frameworks.
Expertise in Excel, HRIS platforms, data visualization tools, and compensation software systems e.g. Pave, Radford, or similar.

Benefits

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$91,700—$113,300 CAD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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