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Project Manager

Dialpad

Dialpad

Operations
Buenos Aires, Argentina
Posted on Saturday, June 15, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Our Product team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. We are seeking an experienced, highly detail-oriented Project Manager to join Dialpad and assist our Product Managers in the development and delivery of new products and features across the product portfolio.

Who you are

You will play a crucial role in ensuring that projects are executed and delivered effectively and efficiently, working closely with our Product Managers and facilitating cross-functional collaboration with Engineering, Design, Marketing and Support. The ideal candidate will possess excellent attention to detail and may also bring program management skills to handle more complex projects with cross-dependencies.

What You'll Do

  • Manage the planning, development and delivery of new product features, ensuring accurate and up-to-date project data across all relevant platforms and systems.
  • Lead and coordinate efforts to ensure alignment on project milestones, timelines and success metrics across diverse teams, including product, design and engineering.
  • Facilitate cross-functional communication both inside and outside the Product organization
  • Implement and maintain effective data tracking mechanisms.
  • Demonstrate a meticulous eye for detail in all aspects of project management.
  • Identify and address potential issues or inconsistencies in project data.
  • Develop and implement program management best practices.
  • Optimize practices and processes to support ongoing cross-functional communication.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Skills you’ll bring

  • 5+ years of experience in similar roles in project management with a strong emphasis on data accuracy.
  • Bachelor’s degree in a relevant field (Project Management, Business Administration, etc.) or equivalent practical experience.
  • Proven experience in project management with a strong emphasis on data accuracy.
  • Experience translating product strategies into program/project plans; including scope and dependency management, stakeholder management, deliverables (KPIs), schedule, risk management, and resource planning.
  • Deep understanding of the software product development lifecycle and ability to manage projects from start to finish using Agile and waterfall methodologies
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Program Management experience with more complex projects with multiple cross-functional dependencies.
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly triage, prioritize, and lead under pressure

Preferred Qualifications

  • Experience in program management with a demonstrated ability to handle complex projects in a SaaS company.
  • Familiarity with tools and methodologies related to project and program management.
  • Proven track record of successfully managing projects within a Product organization.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.