Join the Family

Felicis portfolio companies are growing their teams in the U.S. and beyond.

Senior Solutions Architect



Vancouver, BC, Canada
Posted on Tuesday, June 11, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

If you enjoy tackling complex technological challenges, then our experienced Business Technology team may be the team for you! We provide top-notch creative solutions to help our employees be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future.

We are seeking a seasoned Salesforce Solutions Architect with experience in enterprise architecture to design and implement comprehensive solutions that align with business objectives and deliver outstanding results. This role is crucial for leading projects that involve extensive Salesforce capabilities and integrations with other systems.

Dialpad is looking for an adaptable, high performing, motivated and self-reliant individual who has direct experience in designing world class architecture for Enterprise Applications not limited to CRM, Finance, Billing and Data Analytics tools and Salesforce.com application processes end to end including CPQ & other Sales support tools.

Your role

As a Senior Solutions Architect at Dialpad - you'll be part of a passionate team of Engineers and Systems Analysts, you will be responsible for designing world class architecture on Salesforce CRM Platform which integrates with financial and billing systems. The SA must be an excellent communicator leader and have the ability to direct and architect solutions to handle high volumes of data across the enterprise systems. You pay close attention to detail, strong at problem solving and not afraid to chase down answers. Must be proficient at recommending best solutions and documenting new processes and understand the underlying business operations in order to support enterprise systems administering Sales, CPQ and related systems, keeping our platform running at high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.

This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Vancouver Office.

What you’ll do

  • Design and architect scalable and performant solutions within the Salesforce ecosystem.
  • Collaborate with enterprise architects to ensure alignment with broader system landscapes and technology strategies.
  • Lead data modeling, and integration efforts to ensure seamless data flow across multiple platforms.
  • Manage environment setups, configurations, and deployments across various Salesforce clouds and connected applications.
  • Oversee a team of developers and administrators, providing guidance and leadership throughout the project lifecycle.
  • Ensure the best user experience and perform automation and data sharing operations.
  • Act as a liaison between technical and non-technical stakeholders, effectively communicating complex concepts and solutions.
  • Maintain responsibility for project outcomes, addressing any challenges and ensuring successful handoffs to other systems.

Skills you’ll bring

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 8+ years proven experience as a Salesforce Solutions Architect, with additional experience in enterprise architecture.
  • Deep understanding of Salesforce's Sales cloud environment including but not limited to CPQ, Lead to Cash process, Lead routing and more.
  • Strong foundation in data architecture and best practices in data management and security.
  • Excellent leadership skills with experience leading cross-functional teams in dynamic environments.
  • Robust problem-solving abilities with a track record of innovative solution implementation.
  • Proficient in stakeholder management, able to build trust and rapport with clients and team members.
  • Excellent communication skills, capable of conducting high-impact presentations and workshops.
  • Salesforce Architect certifications are a must (e.g., Certified Technical Architect, Certified Application Architect).

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$114,000$141,000 CAD

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.