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Multilingual Data Specialist



Kitchener, ON, Canada
Posted on Wednesday, May 22, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Multilingual Data Specialist will provide expertise and insight to expand our Ai features including transcription and sentiment analysis, to additional languages. In this role, you’ll combine linguistics, technical skills, and project management to ensure that our multilingual features are implemented with the unique characteristics of the target language in mind while maintaining our industry-leading accuracy.

Dialpad’s Data Annotation & Testing team plays an essential role in the development of our Ai features for our suite of business communication products. This team collaborates closely with NLP, ASR, AIR & Product Management to constantly improve our customers' ability to derive valuable insights from their conversations.

Your role

As a Multilingual Data Specialist, you’ll own the collection of training, testing and development data for both ASR and NLP model development for your target languages. You’ll work closely with NLP to develop sentiment models, LLMs, PII detection and more, by using your expertise to guide model design and evaluation. You’ll also develop guidelines to ensure transcription and annotation data is accurate and useful to the data science teams.

This position reports to our Manager of Data Annotation & Testing and has the opportunity to be based in our Kitchener, ON Office. This role is majority remote with the occasional in-office day.

What you’ll do

  • Participate in design meetings and ask clarifying questions to fully understand NLP & ASR team scenarios and data requirements.
  • Accurately translate data requests into project requirements and select the correct approach including platform, annotators, data inputs and outputs etc. based on data needs.
  • Design and implement annotation jobs including guidelines and job setup in Labelbox.
  • Effectively train and provide continuous feedback to annotators.
  • Ensure the quality of the data which results from your projects and directly meets the standards of the NLP & ASR teams.
  • Own basic data projects throughout the project's entire lifecycle.
  • Provide linguistic expertise on the different dialects of your target languages.
  • Provide phonetic annotation and own the multilingual lexicons.
  • Pre- and post-process data using manual and automated methods.
  • Creates high quality gold sets for annotation as well as completing other annotation tasks as needed.
  • Provide linguistic expertise on the intersection between our models and the target languages to identity areas where the approach needs to differ from our English implementation.
  • Coordinates with QA Analyst to perform multilingual model testing.
  • Understands data privacy and security requirements and applies them as needed.
  • Partner closely with Applied Scientists & Ai Product Managers to get an in-depth understanding of their customer use cases and feature design.
  • Research the latest developments in machine learning annotation, processes and tooling to optimize our processes and data quality.

Skills you’ll bring

  • Bachelor's degree in linguistics or related work experience
  • Native or advanced-level proficiency in English, German and French.
  • 1+ years of experience with linguistic annotation
  • 0 - 3 years data analysis experience including SQL, and data cleaning & manipulation
  • 0 - 3 years experience with basic python including pandas
  • Experience with research and scientific literature reviews
  • Strong desire to work in a role supporting machine learning and data science development

Note to applicants

This is a unique role combining many different skill sets that are not often seen in a single candidate. Please feel free to apply if you are excited about this opportunity and may only have some of the skills outlined. Additionally, new graduates are encouraged to apply as this role has room for on-the-job training for the right candidate. If you'd like to stand out with your application the best way to do so is by using your cover letter to tie your experience (or coursework) directly to the desired skills, demonstrate your commitment to learning new skills and by letting me know what drives your interest in this role.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.