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Data Analyst



IT, Data Science
Bengaluru, Karnataka, India
Posted on Friday, May 10, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Data Team brings together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and results.

The Data team will architect and craft the data platform to empower and implement data applications, including data ingestion framework, Data Observability, Data Quality, Anomaly detection, Data Lake/Data warehouse, business intelligence, APIs and reporting systems. The team will improve data platform performance and reliability, and opportunities to collaborate with industry standard innovative technology partners and authorities to improve efficiency through automation. Data team is responsible for ingesting data from various sources and producing critical data insights from data to help with decision making and reporting for Finance, Product, Marketing, Growth, etc.

Your role

As a Data Analyst, you will be responsible for collecting, analyzing, and interpreting large datasets to provide actionable insights that drive business decisions. You will work closely with various teams in organization to identify trends, patterns, and opportunities for improvements.

You will work with teams located in India, USA, Argentina, and/or Canada.

The Data Analyst will be based in India and responsible for creating Data Visualization dashboards, writing complex SQL queries and converting metrics into usable insights. The Data Analyst will work closely with Data Engineers, Business Analyst, Engineering manager, and Data Scientists.

This hands-on role focuses on implementing data platform vision, planning and carrying out the roadmap to enable platform capabilities.

This position reports to our Sr. Manager Data Engineering, with day-to-day direction and guidance on projects given by the local team lead, and will be based in our Bangalore, India Office. The requirements for this role is to be in office at least 2 days a week.

**This is a contract position for one year with high potential to be hired full time after one year**

What you’ll do

  • Collect, clean and preprocess data from various sources to ensure data quality and integrity.
  • Create visually appealing charts, graphs, and dashboards to communicate insights effectively.
  • Prepare reports and presentations summarizing key findings and recommendations.
  • Conduct statistical analysis and hypothesis testing to drive meaningful insights and recommendations.
  • Develop and maintain dashboards, reports and visualizations to effectively communicate key findings to stakeholders.
  • Collaborate with cross functional teams to understand business requirements and provide data driven Solutions.
  • Identify opportunities for process improvement and optimization through data analysis.
  • Responsible for data validations, impact analysis.
  • Work with a team in the USA, Argentina and coordinate project activities and tasks and manage dependencies.

Skills you’ll bring

  • 5+ years of relevant technology industry experience.
  • Bachelor’s or Master’s degree in Computer Science/ Engineering/ Business Administration or directly related experience.
  • Proven experience working with Data Engineers, Business Analyst, Team Lead, with demonstrated success collaborating with Off-shore team and delivering complex projects on time.
  • Strong experience in building dashboards and visualizations
  • Strong experience in tools like Domo, Looker, or Tableau, PowerBI
  • Strong Expertise in SQL, Python
  • Strong analytical and problem-solving skills, with the ability to effectively analyze and interpret business data and process.
  • Experience with Project management methodologies and project management tools(Jira/wiki, etc.)
  • Experience with data platforms, data pipelines, finance datasets.
  • Solid understanding of business analysis methodologies, tools, and techniques such as requirement elicitation, process modeling, and stakeholder management.
  • Understanding on any of these cloud platforms (GCP, AWS, Azure)
  • Preferred Experience in GCP, BigQuery, Domo, Looker, or Tableau

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.