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Business Strategy & Operations Manager



Denver, CO, USA
Posted on Wednesday, May 8, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions.

Your role

As a Business Strategy & Operations Manager, you’ll be a partner to our Chief Customer Officer, providing administrative and project management support. You will work side by side with them, and play a key role in the day-to-day operations of a company in hyper-growth mode, to help increase productivity and drive effectiveness.

This position reports to our Chief Customer Officer, and the ideal candidate will be located in Denver, CO.

What you’ll do

  • Project Management: Facilitate documentation and execution of the CX organization's strategic initiatives. Including but not limited to assisting in creating project plans, holding contributors accountable to deliverables and timelines, etc.
  • Document Management: Prepare and edit correspondence, reports, presentations, and other documents on behalf of the CCO
  • Communication Liaison: Serve as the primary point of contact for the CCO.
  • Calendar Management: Coordinate and manage the CCO's schedule, including arranging meetings, appointments, and travel arrangements.
  • Meeting Coordination: Organize and facilitate meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
  • Relationship Management: Build and maintain effective relationships with internal and external stakeholders, including clients, partners, and team members.
  • Information Management: Manage and maintain confidential information with discretion and professionalism.
  • T&E Management Org-Wide: Oversee and manage the T&E budget for 300+ employees globally

Skills you’ll bring

  • Bachelor's degree in Business Administration or related field preferred.
  • 5+ years of proven experience as an Executive Administrative Assistant or similar role, supporting C-suite executives.
  • Exceptional organizational time and project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with a keen attention to detail.
  • Proficiency in Google Suite.
  • Strong interpersonal skills, with the ability to build rapport and collaborate effectively with diverse teams.
  • Discretion and confidentiality in handling sensitive information

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Colorado Salary Range
$86,600$106,867 USD

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.