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Office & Engineering Operations Assistant



Buenos Aires, Argentina
Posted on Wednesday, April 24, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Every day, millions of people across the world use Dialpad’s technology for communicating effectively and efficiently. Our Engineering team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. This is a fast-paced workplace where individual drive, innovation, and team collaboration are the keys to success. Our teams are growing fast and globally, and so we are looking for new team members who are awesome human beings, great communicators, and dreamers!

Your Role

We are seeking an enthusiastic, detail-oriented Office & Operations Assistant to join Dialpad. In this one-of-a-kind, hybrid position, you will help cultivate the best environment for our Argentina employees in the office, as well as work closely with our Engineering team to assist in events and projects. You will form relationships and partnerships with individuals across Dialpad to get the work done in an effective, efficient and fun way. The ideal candidate will possess excellent attention to detail, a can-do attitude, and a calm demeanor to handle a variety of responsibilities at once. If you have been in office management or operations before, that is a plus, but not necessary. Most of all, we want someone who is willing to learn with a positive outlook on their role and what they can bring to it.

What you’ll do

  • Office Operations
    • Act as our Buenos Aires office manager, with the requirement of being in-person 80% of the week.
    • Be the point of contact for guiding visitor experiences: coordinating transportation, meals, activities, and events when people are in town (from other offices).
    • Coordinate with Dialers in order to grant them access to the office, both locally and with visitors from other offices.
    • Book venues and food for office-level events, as well as provide support and/or guidance to teams that want to organize events.
    • Helping set up for global events, preparing the space (e.g., chairs/tables distribution) accordingly, as well as interacting with IT for AV needs.
    • Coordinate lunch for people that attend the office, as well as basic provisions such as coffee and a basic assortment of snacks. Ensuring stock levels remain available.
    • Partner with our People team to welcome new hires on their first Monday, providing them with a basic orientation of the office, services and setting them up so they can attend their global onboarding remotely in a proper room and with their respective welcome kits.
    • Manage all Argentina swag by keeping tabs on the current stock of the items of various sizes, working with local vendors to ensure a consistent stock of swag, coordinating special event swag with remote leaders.
    • Keeping our office stocked with basic elements such as office supplies (pens, post-its, batteries, etc) in order to support any teams that require these for things like onsites.
    • Keeping a basic set of inventory for things like MacBook chargers, and keeping tabs on a "loaner" mechanism for people that need these items, while also ensuring that they are returned at the end of the day and properly accounted for.
  • Engineering Operations
    • Partner with Engineering’s Business Strategy & Operation manager to plan & execute Dialpad’s annual Hackathon.
    • Assist in larger event management of Quarterly Business Reviews, Launches, Manager Summits and various events within the R&D organization (Engineering, Product, Design).
    • Collaborate with operations employees across EPD on projects and events.
    • Help run quarterly Engineering All Hands and other Engineering-wide meetings/events.
    • Keep Engineering documentation up to date.
    • Manage swag requests and fulfillment.
    • Manage Copilot onboarding and licenses.
    • Assist in setting up Show & Tells for Engineering, Product and Design organizations, as well as Infrastructure Spheres.
    • Calendar assistance for Engineering leaders.
    • Work closely with the Engineering Productivity team.
    • Work with Engineering Managers on various projects as needed.

Skills you’ll bring

  • Bachelor’s degree or equivalent practical experience.
  • Self-motivated, independent, and proactive.
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Ability to communicate both orally and written in English and Spanish.
  • Ability to successfully work with multiple departments and have multiple cross-functional dependencies.
  • Optimize practices and processes to support the Buenos Aires office.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!
  • Familiarity with Google suite products and other technology tools/products.
  • Office management or operations experience a plus, but not required.

Thank you for your interest in this opportunity. To ensure fair and efficient evaluation, we kindly request that all resumes be submitted in English.

Dialpad benefits and perks

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.