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System Administrator



Bengaluru, Karnataka, India
Posted on Wednesday, April 17, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Data Centers and Networking team helps support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. In this role, you’ll combine your skills in operations and engineering to build and scale the infrastructure that our product builds upon.

The Data Centers and Networking team plays an essential role within Dialpad Engineering. This team collaborates closely with the other engineering teams to plan out current and future resource and capacity needs to allow the systems to scale with customer growth.

Your role

As a System Administrator in the Data Centers team, you’ll own both our hardware and cloud infrastructures. You’ll manage the administration and lifecycle of our global fleet of servers. You’ll also take the lead on capacity planning, including physical data center needs. In addition, you’ll evaluate, propose, and implement new project initiatives such as intrusion detection/prevention, system/security hardening, and automating manual processes.

This position reports to our Engineering Manager, Data Centers and Networking and has the opportunity to be based in our Bangalore, India office.

What you’ll do

  • Scout, evaluate, and compare hardware options and colocation facilities
  • Design and deploy a cloud expansion strategy
  • Steer capacity planning and our expansion/upgrade strategy
  • Design and deploy servers at scale into data centers around the globe
  • Develop and maintain automation for a large fleet of servers, VMs, and containers
  • Work with vendors to obtain quotes, make purchases, and schedule services
  • Setup monitoring for server, network, and data center health
  • Develop and maintain proper documentation for engineering staff
  • Participate in a rotating on-call within the larger Infrastructure Engineering division
  • Systems and network troubleshooting, fault analysis, and resolution
  • Some travel for on-site work will be required when remote hands are not available, having an active passport is required

Skills you’ll bring

  • Background in Systems and/or Software Engineering
  • Extensive experience with Linux, both on-premise and in the cloud
  • Familiarity with networking technologies: TCP/IP, DHCP, DNS, Routing, Firewalls
  • Data center setup / deployment experience
  • Exposure to cloud platforms such as GCP or AWS
  • Keeps abreast of the industry standards and trends

Bonus skills you may have

  • Linux Foundation CS / RedHat CSA / SuSE CA or similar
  • Familiarity with Dell hardware and iDRAC remote machine management
  • Experience with configuration management tools such as Ansible, Puppet, Chef
  • Python development training or experience
  • Experience with Kubernetes (including GKE/EKS) and deploying containerized applications
  • Undergraduate degree in Computer Science or Engineering

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.