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Information Security Engineer



Kitchener, ON, Canada · Toronto, ON, Canada
Posted on Sunday, September 10, 2023

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

If you enjoy tackling complex technological challenges, then our corporate security team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry leading security services to protect internal systems, company, and customer data.

Your role

We are hiring for an Information Security Engineer to join our team. Dialpad is looking for an individual that has a passion for information security and has a strong learning mindset. This is a hands-on technical role where you will be working with various applications and technologies. You will work closely with our IT and Security teams on cross-functional projects.

This position reports to our Information Security Services Lead and has the opportunity to be based out of Canada and is remote-work friendly.

What you’ll do

  • Deploy and manage tools to secure and monitor our corporate systems
  • Integrate applications into our access management system for single sign-on and user provisioning
  • Recommend solutions to enhance the security posture of our corporate systems
  • Respond to security incidents and investigate their root causes
  • Stay up-to-date on the latest security threats and trends
  • Automate onboarding, offboarding, and business processes using automation platforms/APIs
  • Participate in an on-call rotation for our security intake process
  • Build relationships with key stakeholders in IT, Security, Engineering, People Ops, Finance, and Business Operations teams
  • Be involved in key initiatives around Identity and Access Management (IAM), Endpoint Security, Change Management, and Service Management

Skills you’ll bring

  • 3+ years of technical work experience in an information security or security-focused IT role
  • Knowledge of security best practises and principles
  • Working experience of security technologies in areas of: Identity and Access Management (IAM), Endpoint Protection, Email Security, Patch Management, SIEM, etc.
  • Knowledge of SAML SSO, OIDC, and SCIM protocols
  • Experience deploying and administering corporate security and identity management platforms
  • Experience with macOS and Windows endpoint security and hardening
  • Passion for continuous learning and helping others
  • Ability to dive into technical challenges and get hands-on with technology solutions
  • Strong communication, technical and analytical skills

As a bonus

  • Experience working with REST APIs and no-code platforms
  • Experience with zero-trust access models and have implemented solutions to support zero-trust within modern cloud companies
  • Experience with EDR and ZTNA platforms
  • Experience with MDM platforms
  • Previous experience working with SaaS enterprise companies, or communication providers
  • Knowledge of FIDO2/WebAuthn and passwordless authentication
  • Industry certifications such as a CISSP, SSCP, or Security+
  • Post-secondary education in information security, technology or a related field

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.


We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.